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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service experiences.
- Company: Join a rapidly growing company known for its positive culture and employee satisfaction.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Hybrid working model with a vibrant office atmosphere and wellness initiatives.
- Why this job: Focus on building relationships without sales targets in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Account Executive - Watford in Pinner employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive - Watford in Pinner
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently express yourself over the phone or video calls. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit you as well. We’re excited to see your application!
We think you need these skills to ace Customer Account Executive - Watford in Pinner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Executive role. Highlight your customer service experience and how it aligns with our 'customer first' approach. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to adapt your style in your written application. Use clear and concise language, and maybe even share an example of how you've successfully managed customer interactions in the past.
Highlight Attention to Detail: We love candidates who pay attention to detail! In your application, mention specific instances where your attention to detail made a difference in resolving customer issues or improving service quality. This will show us you're a perfect fit for managing our corporate accounts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Corona Energy
✨Know Your Customer First Values
Before the interview, take some time to understand Corona Energy's core values, especially their 'Customer First' approach. Be ready to discuss how you can embody these values in your role as a Customer Account Executive and share examples from your past experiences that highlight your commitment to excellent customer service.
✨Showcase Your Communication Skills
Since this role involves interacting with customers over the phone, email, and video calls, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you can adapt to different scenarios during the actual interview.
✨Prepare for Customer Insight Questions
Expect questions about how you would manage customer communications and provide insights. Brush up on reporting and analysis techniques relevant to customer account management. Think of specific instances where you've used data to enhance customer relationships or resolve issues effectively.
✨Emphasise Your Attention to Detail
In a fast-paced corporate environment, attention to detail is crucial. Prepare to discuss how you've successfully managed multiple accounts or projects while maintaining high standards. Bring examples that demonstrate your ability to spot potential issues before they escalate and how you’ve planned for future customer needs.