At a Glance
- Tasks: Lead and inspire a team to deliver outstanding customer service and achieve performance targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Work Monday to Friday with no evenings or weekends, plus amazing office perks!
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing teams in a contact centre and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a passionate, results‑driven Customer Service Team Leader to guide and motivate our SME Customer Care team. You’ll champion high standards, nurture talent, and ensure every customer interaction reflects the professionalism and care we’re known for.
What You’ll Do
- Lead and inspire a team of Customer Care Executives to achieve performance targets and deliver outstanding service.
- Drive day‑to‑day people management including 1‑2‑1s, performance reviews, coaching, and team meetings.
- Monitor and improve performance across inbound calls, chat, and email channels.
- Identify opportunities to enhance customer experience and operational efficiency.
- Build strong relationships across departments and communicate key updates clearly and promptly.
- Act as a role model, setting the standard for service excellence and professional conduct.
- Measure customer satisfaction and share insights with senior leadership.
What You Bring
- Proven experience managing a large team in a contact centre environment.
- A track record of coaching, motivating, and developing people.
- Strong communication skills—both written and verbal.
- Confidence working with Excel and Word, including producing reports for senior management.
- Excellent organisation, attention to detail, and the ability to prioritise effectively.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
- On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
This role is based in our Coventry City Centre office and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Service Team Lead - Coventry in Mountsorrel employer: Corona Energy
At Corona Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Coventry. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance and a profit share scheme, alongside ample opportunities for personal and professional growth. Join us in a supportive environment where your contributions are valued, and enjoy perks like complimentary refreshments and engaging team events that foster a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Lead - Coventry in Mountsorrel
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in managing teams and improving customer service.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're engaged and keen to learn more about how you can contribute to their goals, especially around enhancing customer experience and operational efficiency.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can set you apart from other candidates. Plus, it’s a great way to remind them of your enthusiasm for leading their Customer Care team.
We think you need these skills to ace Customer Service Team Lead - Coventry in Mountsorrel
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how passionate you are about leading a team and delivering outstanding service.
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and improving customer satisfaction. Use specific examples that demonstrate your skills and achievements in a contact centre environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you bring to the table. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at Corona Energy.
How to prepare for a job interview at Corona Energy
✨Know the Company Culture
Before your interview, take some time to understand Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Show how your personal values align with theirs, especially the 'Customer First' approach. This will demonstrate that you’re not just looking for a job, but a place where you can contribute positively.
✨Prepare for Team Management Questions
As a Customer Service Team Lead, you'll need to showcase your experience in managing teams. Prepare specific examples of how you've motivated and developed team members in the past. Think about challenges you've faced and how you overcame them, as this will highlight your leadership skills.
✨Demonstrate Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle customer complaints or communicate updates across departments, so have a few scenarios ready to discuss.
✨Showcase Your Analytical Skills
Since the role involves monitoring performance and producing reports, brush up on your Excel and Word skills. Be prepared to discuss how you’ve used data to improve customer service in previous roles. Highlight any specific metrics you’ve tracked and the impact they had on your team's performance.
