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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service experiences.
- Company: Join a rapidly growing company known for its positive culture and employee satisfaction.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Hybrid working model with a vibrant office atmosphere and wellness initiatives.
- Why this job: Focus on building relationships without sales targets in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Account Executive - Watford in Kelvedon Hatch employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive - Watford in Kelvedon Hatch
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently express yourself. Try mock interviews with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Account Executive - Watford in Kelvedon Hatch
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing top-notch service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Account Executive role. We love seeing candidates who take the extra step to connect their background with our needs.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and get to the point quickly. We appreciate well-structured applications that are easy to read and understand, so keep it simple and focused!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details about the role and our company culture right there!
How to prepare for a job interview at Corona Energy
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what 'customer first' means to the company and be ready to share examples of how you've provided excellent service in the past. This will show that you align with their values.
✨Practice Your Communication Skills
Since this role involves a lot of communication over the phone, email, and video calls, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with different scenarios and questions.
✨Show Your Problem-Solving Skills
Think of specific instances where you've resolved customer issues effectively. Be prepared to discuss these during the interview, as they’ll want to see your ability to manage customer communications proactively and bring resolutions.
✨Familiarise Yourself with Reporting Tools
Since the role requires using reporting and analysis for customer insights, it’s a good idea to familiarise yourself with any relevant tools or software. Mentioning your experience with these tools can set you apart as a candidate who is ready to hit the ground running.