At a Glance
- Tasks: Lead IT service delivery and manage technical teams to ensure smooth operations.
- Company: Join Corona Energy, a leading independent energy supplier with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and extra day off on your birthday.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in a dynamic environment while driving innovation and continuous improvement.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
- Information Technology Service Delivery Manager
- IT Service Delivery Manager
- 3 days office based and 2 days working from home)
About Us
At Corona Energy, we are proud to be one of the UK's leading independent energy suppliers, with over 30 years of experience supporting businesses across the UK.
Today, we supply approximately 14% of the industrial and commercial gas market, serving around 13,000 gas and electricity customers.
Our success is built on our people.
We believe that when our employees thrive, our business thrives.
That's why we've created a culture that encourages collaboration, rewards innovation, and supports continuous development.
We are passionate about delivering exceptional customer service while investing in the growth and wellbeing of our teams.
About the Role
We are looking for an experienced
IT Service Delivery Manager to lead the operational IT department.
This leadership role is responsible for ensuring the smooth delivery of IT services across the business while leading our Development and Systems Analysis teams.
In this role you will be the link between IT and the wider organisation, managing supplier relationships, driving service excellence, resolving business-critical issues, and creating a culture of continuous improvement.
- Reporting directly to the
- Head of IT and Projects
, you will work alongside a collaborative IT leadership team.
While technical architecture and strategic technology decisions sit with our Technical Governance Forum, you will own the day-to-day delivery, performance, and operational success of our IT services.
This is an exciting opportunity for someone who enjoys leadership, stakeholder engagement, problem-solving, and making a difference to business performance.
Key role and responsibilities
- Lead and Develop Our Technical Teams
- Manage and inspire a team of Developers and Systems Analysts, including two Senior Developers.
- Drive team engagement, performance, development, and capability growth.
- Support onboarding, coaching, succession planning, and career development.
- Work closely with the PMO Manager to balance project delivery and business-as-usual priorities.
- Champion best practices across development, testing, documentation, and delivery processes.
- Build Strong Business Relationships
- Act as the primary operational liaison between IT and the wider business.
- Manage escalations and ensure business needs are translated into clear IT actions.
- Provide clear communication around incidents, service updates, releases, and planned changes.
- Build trust and confidence in IT through exceptional stakeholder management.
- Manage Vendors and Third-Party Partners
- Own day-to-day relationships with key IT suppliers and service providers.
- Ensure vendors meet contractual obligations, SLAs, and performance expectations.
- Lead supplier reviews and service performance discussions.
- Support contract negotiations and vendor governance activities.
- Drive Incident and Service Management
- Lead major incident coordination and business communications.
- Oversee problem management and root cause analysis activities.
- Ensure issues are resolved effectively while driving preventative improvements.
- Support out-of-hours releases and major incidents when required.
- Oversee Service and Application Delivery
- Ensure critical business applications are effectively managed and supported.
- Govern change management, release processes, and application performance.
- Maintain high-quality documentation, operational procedures, and service standards.
- Coordinate disaster recovery testing and business continuity readiness.
- Champion Governance, Compliance and Security
- Ensure IT operations meet governance, audit, compliance, and security requirements.
- Support GDPR, information security, business continuity, and audit activities.
- Promote a security-first mindset across operational delivery.
- Deliver Continuous Improvement
- Identify opportunities to improve services, processes, tooling, and efficiency.
- Introduce innovative solutions that add genuine business value.
- Help optimise IT spending and contribute to budgeting activities.
- Stay informed on emerging technologies, trends, and opportunities.
Skills and experience required
- Experience in an IT Service Delivery, IT Operations, or Service Management role.
- Proven people leadership experience managing technical teams, including Developers and Systems Analysts.
- Strong vendor and supplier management expertise.
- Understanding of the software development lifecycle and delivery methodologies.
- Experience using tools such as Jira, Confluence, Git Hub, or similar platforms.
- Exposure to technologies including . NET, SQL, and Microsoft Power Platform.
- Experience managing incident, problem, change, and release processes.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced environment while effectively managing competing priorities.
- A proactive mindset with a strong sense of ownership and accountability.
- Flexibility to occasionally support releases and major incidents outside normal business hours.
Desirable
- ITIL certification or strong service management framework knowledge.
- Experience within Energy, Utilities, or Financial Services.
- Exposure to AI, CRM, or data transformation programmes.
- Understanding of GDPR, information governance, and audit requirements.
What you will receive in return
- Competitive salary and benefits package
- Career progression opportunities
- Annual profit share bonus
- Contribution pension scheme
- Private medical insurance
- Bupa dental
- Life insurance & income protection
- Extra day off on your birthday
- Enhanced annual leave options
- Free parking
- Fresh fruit, snacks, and breakfast daily
- Access to a personal online learning platform
- Stunning new office with a welcoming, community-focused environment
- Incredible company parties and social events
At Corona Energy, we believe that diversity and inclusion are essential to driving innovation and discovery.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances.
We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.
As a Disability Confident Employer, we ensure that everyone can apply and be part of our recruitment processes and we will make reasonable adjustments if you need them.
For this or any other assistance you need with applying please email contact the recruitment team.
Information Technology Service Delivery Manager - Watford in Houghton Regis employer: Corona Energy
At Corona Energy, we pride ourselves on being an excellent employer, offering a dynamic work environment in Watford that fosters professional growth and collaboration. Our commitment to employee well-being is reflected in our comprehensive benefits package, including wellness programs and engaging social events, making it a rewarding place to advance your career as a Senior Financial Accountant. Join us to be part of a supportive culture where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Delivery Manager - Watford in Houghton Regis
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Corona Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Corona Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Corona Energy!
✨Direct Apply to Corona Energy
Let's not forget to apply directly through the Corona Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Service Delivery Manager - Watford in Houghton Regis
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Corona Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Corona Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Corona Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
