Customer Service Team Lead - Coventry in Hockley Heath

We’re looking for a passionate, results‑driven Customer Service Team Leader to guide and motivate our SME Customer Care team. You’ll champion high standards, nurture talent, and ensure every customer interaction reflects the professionalism and care we’re known for.

What You’ll Do

• Lead and inspire a team of Customer Care Executives to achieve performance targets and deliver outstanding service.
• Drive day‑to‑day people management including 1‑2‑1s, performance reviews, coaching, and team meetings.
• Monitor and improve performance across inbound calls, chat, and email channels.
• Identify opportunities to enhance customer experience and operational efficiency.
• Build strong relationships across departments and communicate key updates clearly and promptly.
• Act as a role model, setting the standard for service excellence and professional conduct.
• Measure customer satisfaction and share insights with senior leadership.

What You Bring

• Proven experience managing a large team in a contact centre environment.
• A track record of coaching, motivating, and developing people.
• Strong communication skills—both written and verbal.
• Confidence working with Excel and Word, including producing reports for senior management.
• Excellent organisation, attention to detail, and the ability to prioritise effectively.

What can we offer?

• This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
• Life assurance and income protection scheme from day one!
• Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
• We also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

This role is based in our Coventry City Centre office and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.

• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.