At a Glance
- Tasks: Handle customer complaints and queries with a focus on delivering excellent service.
- Company: Join Corona Energy, a forward-thinking company prioritising customer satisfaction.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Great office perks, wellbeing events, and opportunities for career development.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: 1+ years in customer service and complaint management required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for experienced customer service professionals to join the growing complaints team based in our Coventry city centre offices. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience of complaint handling within a customer service environment.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries and complaints efficiently as possible within a timely manner.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skills in managing complex queries over the phone, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern: This role is based in our Coventry City Centre offices and is Monday to Friday, 08:30-17:00 with an hour for lunch. There is no evening or weekend working for this role.
What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one!
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy: At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value of "Customer First". To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Complaints Handler - Coventry in Hartlebury employer: Corona Energy
At Corona Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Coventry. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance and a profit share scheme, alongside ample opportunities for professional development. Join us to be part of a team that values empowerment, innovation, and making a positive impact, all while enjoying a supportive environment with great office amenities and a focus on community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler - Coventry in Hartlebury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corona Energy. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle complaints and provide excellent customer service, as these are key aspects of the role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you successfully resolved complaints or improved customer satisfaction. This will demonstrate your skills and adaptability in a busy contact centre environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Complaints Handler - Coventry in Hartlebury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and complaint handling. We want to see how you've delivered those 'customer first' experiences, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background fits with our values at StudySmarter. Keep it friendly and professional!
Showcase Relevant Experience:If you've worked in a contact centre or have experience in the energy sector, make sure to mention it! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Corona Energy
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of complaint handling and customer service best practices. Familiarise yourself with common complaints in the energy or utilities sector, even if you haven't worked in it before. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to deliver a 'customer first' experience.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the skills needed for a Complaints Handler role, where understanding customer needs is key.
✨Emphasise Teamwork
Since the role involves working closely with colleagues, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any experiences where you shared knowledge or supported teammates in managing complex queries, as this aligns with the company’s values of empowerment and teamwork.
