At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Hybrid working model with a vibrant office culture and wellness initiatives.
- Why this job: Be part of a supportive team focused on customer-first experiences and personal growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role: This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing customer first experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight becoming a subject matter expert in order to fully service an account.
What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one! Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success. Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from supporting our commitment to the energy transition. Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 1700, Monday to Friday.
Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful these are underpinned by our central value Customer First. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Service Account Representative - Watford in Essex employer: Corona Energy
At Corona Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive benefits including private medical insurance, a profit share scheme, and a hybrid working model, we empower our team to thrive both personally and professionally. Our commitment to a customer-first approach, coupled with recognition as one of the Best Places to Work in the UK, makes us an ideal choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Representative - Watford in Essex
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently express yourself. Try mock interviews with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining our awesome team at Corona Energy.
We think you need these skills to ace Customer Service Account Representative - Watford in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Account Representative role. Highlight your experience in customer service and how it aligns with our values at StudySmarter. We want to see how you can bring that customer-first attitude to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to adapt your style in your written application. Use clear and concise language, and maybe even share an example of how you've successfully managed customer interactions in the past.
Highlight Your Attention to Detail:In your application, emphasise your attention to detail. This is crucial for managing customer accounts effectively. We love seeing candidates who can provide examples of how they've used this skill to resolve issues or improve customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Corona Energy
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to provide a 'customer first' experience, as this is key for the role. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Communication Skills
Since the role involves interacting with customers over the phone, email, and video calls, practice your communication skills. Think about how you can adapt your style to different situations and be prepared to demonstrate this during the interview.
✨Be Prepared to Discuss Problem-Solving
Think of specific instances where you've resolved customer issues effectively. The interviewers will want to see your attention to detail and how you build relationships, so have a few stories ready that highlight your proactive approach to managing customer communications.
✨Research the Company Culture
Familiarise yourself with Corona Energy’s core values: Empowered, Forward Thinking, and Impactful. Show how your personal values align with theirs, especially the 'Customer First' ethos. This will demonstrate that you’re not just looking for any job, but that you genuinely want to be part of their team.
