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- Tasks: Join us as a Customer Care Executive, resolving customer queries and providing top-notch service.
- Company: Corona Energy is a leading energy provider, committed to a customer-first culture and employee wellbeing.
- Benefits: Enjoy private medical insurance, profit sharing, EV schemes, and discounts on retail and entertainment.
- Why this job: Be part of a certified Best Place to Work, with a focus on empowerment and positive energy.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
- Other info: Work Monday to Friday, 0830-1700, with no evenings or weekends required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices, with both full time and part time positions available.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy:
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the energy and utilities sector. Even if you don't have direct experience, understanding the industry can help you speak confidently about how your customer service skills can be applied in this context.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Think about situations where you resolved issues efficiently or went above and beyond for a customer.
✨Tip Number 3
Show your passion for customer care during any interviews or discussions. Highlight your commitment to 'getting it right first time' and how that aligns with the company's values.
✨Tip Number 4
Network with current or former employees of Corona Energy if possible. They can provide insights into the company culture and what they value in a Customer Care Executive, which can help you tailor your approach.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in a contact centre before. Use specific examples that demonstrate your ability to resolve queries efficiently and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with Corona Energy's 'Customer First' approach and provide examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as adaptability, teamwork, and effective communication. Mention any experience you have with email and web chat support, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer care role.
How to prepare for a job interview at Corona Energy
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to deliver exceptional customer experiences in previous roles.
✨Familiarise Yourself with the Company
Research Corona Energy and their core values, especially 'Customer First'. Understanding their mission and culture will help you align your answers with what they value most in a candidate.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or resolve conflicts efficiently, showcasing your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
