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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on empowerment and impact.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a vibrant culture that prioritises wellbeing, development, and community support.
- Qualifications: Confident communicator with customer service experience and attention to detail.
- Other info: Hybrid working model with a supportive environment for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences.
By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Account Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Familiarise yourself with our company culture and values, especially the 'Customer First' approach. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours to show you’re a great fit.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your ability to build relationships and resolve issues, as these are key aspects of the role.
✨Tip Number 3
Practice your communication skills, particularly over the phone and via video calls. Since this role involves a lot of direct customer interaction, being able to convey information clearly and confidently will set you apart.
✨Tip Number 4
Research common customer service challenges in corporate environments and think about how you would address them. Being prepared with insights and solutions can demonstrate your proactive approach to account management.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Account Executive position. Tailor your application to highlight your relevant experience in customer service and account management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service roles. Emphasise any achievements that demonstrate your ability to provide high-quality service and build strong customer relationships.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with the company's values. Mention specific examples of how you've successfully managed customer accounts and resolved issues in the past.
Showcase Communication Skills: Since the role involves various communication methods, highlight your proficiency in verbal and written communication. Provide examples of how you've adapted your communication style to meet different customer needs.
How to prepare for a job interview at Corona Energy
✨Understand the Company Culture
Before your interview, take some time to research Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Be prepared to discuss how your personal values align with theirs, especially the 'Customer First' approach.
✨Showcase Your Communication Skills
Since the role involves interacting with customers via phone, email, and video calls, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully managed customer communications in the past.
✨Demonstrate Attention to Detail
As a Customer Account Executive, attention to detail is crucial. Be ready to share specific instances where your meticulousness led to successful outcomes or resolved customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Think of scenarios where you had to build relationships with clients or handle challenging situations, and be ready to explain your thought process and actions.
