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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on empowerment and impact.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a vibrant culture that prioritises customer experience and employee wellbeing.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid working model with a supportive environment for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are looking for two Customer Service Account Executives to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences.
By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Account Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Familiarise yourself with our company culture and values, especially the 'Customer First' approach. During your interactions, demonstrate how you align with these values and can contribute to maintaining high standards in customer service.
✨Tip Number 2
Prepare to showcase your communication skills. Since the role involves various forms of communication, practice adapting your style for different scenarios, whether it's over the phone, via email, or during video calls.
✨Tip Number 3
Research common challenges faced by corporate customers in account management. Being able to discuss potential solutions or insights during your interview will show your proactive approach and understanding of the role.
✨Tip Number 4
Highlight any experience you have with reporting and analysis. Being able to provide customer insights is crucial, so be ready to discuss how you've used data to improve customer experiences in previous roles.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Account Executive position. Tailor your application to highlight your relevant experience in customer service and account management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use specific examples that demonstrate your ability to manage customer relationships and provide high-quality service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Corona Energy's values. Mention your communication skills and ability to adapt to different situations, as these are crucial for the role.
Showcase Your Soft Skills: Highlight your soft skills such as attention to detail, proactive communication, and relationship-building in both your CV and cover letter. These qualities are essential for succeeding in a customer account management position.
How to prepare for a job interview at Corona Energy
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've successfully managed customer interactions and resolved issues, as this role is all about providing a 'customer first' experience.
✨Demonstrate Communication Flexibility
Since the role involves various communication methods, be prepared to discuss how you adapt your communication style based on the situation. You might want to share instances where you effectively communicated over the phone, via email, or through video calls.
✨Emphasise Attention to Detail
This position requires excellent attention to detail. Be ready to explain how you ensure accuracy in your work and how this has positively impacted your previous roles. Mention any tools or methods you use to maintain high standards.
✨Align with Company Values
Familiarise yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. During the interview, express how your personal values align with theirs, particularly the 'Customer First' ethos, to show that you're a good cultural fit.
