Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve performance targets.
- Company: Join Corona Energy, a company committed to excellence and employee wellbeing.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Make a real impact by nurturing talent and enhancing customer experiences.
- Qualifications: Experience in managing teams and confidence with Excel and Word.
- Other info: Dynamic office environment with complimentary snacks and a focus on wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a passionate, results‑driven Customer Service Team Leader to guide and motivate our SME Customer Care team. You’ll champion high standards, nurture talent, and ensure every customer interaction reflects the professionalism and care we’re known for.
Lead and inspire a team of Customer Care Executives to achieve performance targets and deliver outstanding service. Drive day‑to‑day people management including 1‑2‑1s, performance reviews, coaching, and team meetings. Monitor and improve performance across inbound calls, chat, and email channels. Identify opportunities to enhance customer experience and operational efficiency. Act as a role model, setting the standard for service excellence and professional conduct.
Proven experience managing a large team in a contact centre environment. A track record of coaching, motivating, and developing people. Confidence working with Excel and Word, including producing reports for senior management.
This role is based in our Coventry City Centre office and is Monday to Friday, 0830-1700 with an hour for lunch. At Corona Energy we are driven by our company culture which is focused around our core values; To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Pensions Communications and Training Lead in Coventry employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Communications and Training Lead in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences align with the role of a Customer Service Team Leader.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about team dynamics or how they measure success in customer service.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Pensions Communications and Training Lead in Coventry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and delivering outstanding customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in managing teams and improving performance, as these are key for us at StudySmarter.
Be Specific: Use specific examples from your past roles to demonstrate your achievements. Whether it’s coaching a team or enhancing customer experience, we love to see concrete evidence of your success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Corona Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Leader inside out. Familiarise yourself with the key responsibilities like coaching and motivating your team, and think about how you can demonstrate your experience in these areas.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and inspire a team. Think about specific situations where you've successfully managed performance or improved customer service. This will show them you’re not just a manager, but a true leader.
✨Be Data Savvy
Since the role involves working with Excel and producing reports, brush up on your data skills. Be ready to discuss how you've used data to drive performance improvements in previous roles. It’ll show you’re not just about the soft skills!
✨Embrace the Company Culture
Research Corona Energy’s values and culture. During the interview, express how your personal values align with theirs. Mention any relevant experiences that reflect their commitment to wellbeing and community support, as this will resonate well with them.