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- Tasks: Lead and inspire a Customer Care team to deliver exceptional service and achieve performance targets.
- Company: Join Corona Energy, a company committed to excellence and employee wellbeing.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Make a real impact by nurturing talent and enhancing customer experiences.
- Qualifications: Experience in managing teams in a contact centre and strong coaching skills.
- Other info: Dynamic office environment with complimentary snacks and a focus on wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a passionate, results‑driven Customer Service Team Leader to guide and motivate our SME Customer Care team. You’ll champion high standards, nurture talent, and ensure every customer interaction reflects the professionalism and care we’re known for.
Lead and inspire a team of Customer Care Executives to achieve performance targets and deliver outstanding service.
Drive day‑to‑day people management including 1‑2‑1s, performance reviews, coaching, and team meetings.
Monitor and improve performance across inbound calls, chat, and email channels.
Identify opportunities to enhance customer experience and operational efficiency.
Act as a role model, setting the standard for service excellence and professional conduct.
Proven experience managing a large team in a contact centre environment.
A track record of coaching, motivating, and developing people.
Confidence working with Excel and Word, including producing reports for senior management.
This role is based in our Coventry City Centre office and is Monday to Friday, 0830-1700 with an hour for lunch.
At Corona Energy we are driven by our company culture which is focused around our core values; to support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Data Lead - Banking in Coventry employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Lead - Banking in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with their values and the role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about team dynamics or how they measure success in the role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Data Lead - Banking in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Data Lead role. Highlight your experience in managing teams and driving performance, as well as any specific achievements that align with our values at StudySmarter.
Showcase Your Leadership Skills: We want to see how you’ve inspired and motivated teams in the past. Share examples of how you've coached individuals to success and improved customer service standards in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out, and ensure your language reflects the professionalism we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Corona Energy
✨Know Your Stuff
Make sure you understand the role of a Customer Service Team Leader inside out. Familiarise yourself with the key responsibilities, like performance management and coaching. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you motivated your team and achieved targets. This will demonstrate your capability to inspire others and drive results.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, such as a difficult customer interaction or a team conflict. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Engage with Company Culture
Research Corona Energy's values and culture before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to their positive work environment. This shows that you're not just looking for any job, but that you're a great fit for their team.