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- Tasks: Lead and inspire a team to deliver outstanding customer service and achieve performance targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing teams in a contact centre and strong communication skills required.
- Other info: Work Monday to Friday with no evenings or weekends, plus amazing office perks!
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a passionate, results‑driven Customer Service Team Leader to guide and motivate our SME Customer Care team. You’ll champion high standards, nurture talent, and ensure every customer interaction reflects the professionalism and care we’re known for.
What You’ll Do
- Lead and inspire a team of Customer Care Executives to achieve performance targets and deliver outstanding service.
- Drive day‑to‑day people management including 1‑2‑1s, performance reviews, coaching, and team meetings.
- Monitor and improve performance across inbound calls, chat, and email channels.
- Identify opportunities to enhance customer experience and operational efficiency.
- Build strong relationships across departments and communicate key updates clearly and promptly.
- Act as a role model, setting the standard for service excellence and professional conduct.
- Measure customer satisfaction and share insights with senior leadership.
What You Bring
- Proven experience managing a large team in a contact centre environment.
- A track record of coaching, motivating, and developing people.
- Strong communication skills—both written and verbal.
- Confidence working with Excel and Word, including producing reports for senior management.
- Excellent organisation, attention to detail, and the ability to prioritise effectively.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
- On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
This role is based in our Coventry City Centre office and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Service Team Lead in Coventry employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with their values and the role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about team dynamics or how they measure success in the Customer Care team.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Team Lead in Coventry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how passionate you are about leading a team and delivering outstanding service.
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and improving customer satisfaction. We love seeing specific examples of how you've motivated others and achieved results in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your skills and experiences, as strong communication is key for this role. Remember, we appreciate attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at Corona Energy.
How to prepare for a job interview at Corona Energy
✨Know the Company Culture
Before your interview, take some time to understand Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Familiarise yourself with their commitment to a 'Customer First' approach, as this will help you align your answers with what they value in a team leader.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully managed and motivated teams in the past. Think about times when you’ve driven performance or improved customer satisfaction. This will demonstrate your ability to lead and inspire the Customer Care Executives effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer interactions. Practice responding to scenarios where you had to coach a team member or resolve a customer complaint, highlighting your communication and organisational skills.
✨Highlight Your Analytical Skills
Since the role involves monitoring performance and producing reports, be prepared to discuss your experience with Excel and Word. Share examples of how you've used data to drive improvements in customer service or operational efficiency, showcasing your attention to detail and prioritisation skills.