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For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, and web chat in a lively contact centre.
- Company: Leading energy company committed to customer service excellence.
- Benefits: Private medical insurance, profit-sharing, and a focus on employee well-being.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible full-time and part-time positions available.
The predicted salary is between 30000 - 42000 £ per year.
A leading energy company in Coventry is seeking experienced customer service professionals for both full time and part time positions. The role involves answering inbound customer queries via phone, email, and web chat in a busy contact centre environment. Ideal candidates will have a passion for customer service and a desire to uphold the company's core values.
Comprehensive benefits include private medical insurance, profit-sharing, and a focus on employee well-being and development.
Customer Care Specialist - Energy & Utilities (Coventry) employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Energy & Utilities (Coventry)
✨Tip Number 1
Make sure you know the company inside out! Research their values and recent news. This way, when you chat with them, you can show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via phone, email, and web chat, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Care Specialist - Energy & Utilities (Coventry)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about helping others!
Tailor Your Application: Make sure to customise your application to fit the role of Customer Care Specialist. Highlight relevant experience and skills that align with the job description. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: In a busy contact centre environment, clarity is key! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Corona Energy
✨Know the Company Inside Out
Before your interview, take some time to research the energy company. Understand their core values, recent news, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Queries
Since the role involves handling customer queries, think about common issues customers might face in the energy sector. Prepare responses that demonstrate your problem-solving skills and empathy. Practising these scenarios can give you a real edge during the interview.
✨Showcase Your Passion for Customer Service
During the interview, make sure to highlight your passion for customer service. Share specific examples from your past experiences where you went above and beyond for a customer. This will resonate well with the interviewers and align with the company's focus on customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how the company supports employee well-being. This shows that you’re not just interested in the job, but also in how you can grow within the company.
