At a Glance
- Tasks: Deliver exceptional customer service by resolving queries via phone, email, and web chat.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Other info: Work Monday to Friday with no evenings or weekends, plus great career development opportunities.
- Why this job: Be part of a team that values empowerment, innovation, and making a real impact.
- Qualifications: Experience in customer service, preferably in a contact centre environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced customer service professional to join the growing team based in our Coventry city centre offices. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn't essential; however, you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- A life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Care Executive - Coventry employer: Corona Energy
At Corona Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Coventry. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private medical insurance and a profit share scheme, alongside ample opportunities for professional development. Join us in a supportive environment where your contributions are valued, and enjoy perks like complimentary refreshments and engaging social events that foster a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive - Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Corona Energy's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer queries and be ready to share examples from your past experience. This will demonstrate your problem-solving skills and adaptability.
✨Tip Number 3
Network with current employees! If you can, reach out to someone who works at Corona Energy. They can give you insider tips on what the interviewers are looking for and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Care Executive - Coventry
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let your passion for customer service shine through! Share specific examples of how you've gone above and beyond to deliver a great experience, especially if you have experience in a contact centre.
Tailor Your Application:Make sure to tailor your CV and cover letter to the role. Highlight any relevant experience in the energy or utilities sector, even if it's not essential. We want to see how your background aligns with our values and the role!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Corona Energy!
How to prepare for a job interview at Corona Energy
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you delivered exceptional service or resolved a tricky issue, as this will show your passion for 'getting it right first time'.
✨Familiarise Yourself with the Company
Do some research on Corona Energy and their values, especially their focus on 'Customer First'. Understanding their culture and what they stand for will help you align your answers with their expectations during the interview.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or prioritising tasks in a busy contact centre. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you've worked effectively with colleagues in the past. Highlighting your adaptability and teamwork will demonstrate that you're a great fit for their dynamic environment.
