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- Tasks: Handle customer complaints and queries with a focus on delivering excellent service.
- Company: Join Corona Energy, a company committed to customer-first values and positive energy.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: Experience in customer service and complaint handling is preferred.
- Other info: Dynamic office culture with wellness events and opportunities for community involvement.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for experienced customer service professionals to join the growing complaints team based in our Coventry city centre offices. This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of getting it right first time. Experience of working in the energy or utilities sector is highly desirable but isn’t essential; however, you must have proven experience of complaint handling within a customer service environment.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries and complaints efficiently as possible within a timely manner.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skills in managing complex queries over the phone, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern: This role is based in our Coventry City Centre offices and is Monday to Friday, 08:30-17:00 with an hour for lunch. There is no evening or weekend working for this role.
What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
- Development opportunities, supporting you to get the most from your career.
Working with us at Corona Energy: At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value of Customer First.
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self.
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Complaints Handler in Coventry employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on staying calm and clear while resolving issues, just like you would with a customer.
✨Tip Number 3
Prepare some examples of how you've handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you demonstrate your experience effectively during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Corona Energy, where we value a 'Customer First' approach.
We think you need these skills to ace Complaints Handler in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in customer service and any specific skills that relate to complaint handling. We want to see how you can bring your unique flair to our team!
Showcase Your Passion: Let your enthusiasm for delivering top-notch customer experiences shine through in your application. We love candidates who are genuinely passionate about helping others, so share any relevant stories or examples that demonstrate this.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Corona Energy
✨Know Your Stuff
Before the interview, make sure you understand the company and its values, especially their focus on 'Customer First'. Familiarise yourself with common complaints handling scenarios in the energy sector, even if you haven't worked in it before. This will show your enthusiasm and readiness to tackle the role.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions related to customer service and complaint handling. Think of specific examples from your past experiences where you successfully resolved a complaint or improved customer satisfaction. This will help you articulate your skills clearly during the interview.
✨Show Your Adaptability
Since the role involves working in a busy contact centre environment, be prepared to discuss how you've adapted to changing priorities in previous jobs. Share stories that highlight your flexibility and ability to manage complex queries efficiently, as this is crucial for success in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the complaints team. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.