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- Tasks: Lead a dynamic team to manage collections and drive performance.
- Company: Join Corona Energy, a top independent energy supplier with a people-first culture.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and more.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 2+ years in management, strong communication, and organisational skills required.
- Other info: Great career progression and a supportive workplace with daily snacks!
The predicted salary is between 36000 - 60000 £ per year.
Location: Coventry (Office based role, Monday to Friday, 8.30am to 5pm)
Salary: Competitive + Benefits
Closing date: 20th January 2026
About Us
Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. Our culture is defined by our people, and we recognise that they are at the centre of everything we do. Our award-winning approach reflects the great work we do in developing our employees.
Our Values & Behaviours
At Corona Energy, our people are at the heart of everything we do. Our values set us apart and inspire a culture of collaboration and innovation. We embrace diversity and inclusion, ensuring everyone feels valued for their uniqueness and recognised for their talents.
- Customer First
- Impactful
- Empowered
- Forward Thinking
The Role
As Collections Manager, you will lead a fast-paced, target-driven team managing a portfolio of SME customers via phone, email, and occasional meetings. You will take ownership of the team's performance, ensuring exceptional service and achieving collections targets.
Key Responsibilities
- Process Management & Improvement
- Maximise debt recovery while delivering outstanding customer service
- Drive aged debt reduction and achieve monthly targets
- Ensure daily and weekly cash collection and debtor day targets are met
- Allocate workload and manage escalated queries and complaints
- Maintain strong financial controls and support process improvements
- People Management
- Champion Corona’s culture, vision, and values
- Lead by example, delegate effectively, and provide regular feedback
- Translate company strategy into actionable team plans
- Coach, mentor, and develop team members
- Recognise and reward high performance
Skills & Experience
- 2+ years’ experience within a management role within credit control
- A proven track record of meeting KPIs and targets
- Excellent communication and negotiation skills
- Strong organisational skills and ability to prioritise
- Intermediate Excel skills (including VLOOKUPs)
- Energy industry knowledge is desirable but not essential.
What you get in return?
- Competitive salary and benefits package, including profit share scheme
- Career progression opportunities
- Enhanced pension and annual leave options
- Private medical insurance, Bupa dental, life insurance, and income protection
- Salary sacrifice car or cycle to work scheme options
- Fresh fruit, snacks, and breakfast daily
- Online learning
Collections Manager in Coventry employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Corona Energy’s values and culture. Show us how you embody those values in your work style and leadership approach.
✨Tip Number 3
Practice your negotiation skills! As a Collections Manager, you’ll need to demonstrate your ability to handle tough conversations. Role-play with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Collections Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience in credit control and any relevant achievements that align with our values at Corona Energy. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your skills match what we’re looking for. Don’t forget to mention why you’re excited about joining our team at Corona Energy.
Showcase Your Achievements: When detailing your experience, focus on specific achievements and metrics. Did you exceed collections targets? Share those numbers! We love seeing how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Corona Energy
✨Know Your Numbers
As a Collections Manager, you'll need to demonstrate your understanding of KPIs and targets. Brush up on your past achievements in debt recovery and be ready to discuss specific figures that showcase your success.
✨Showcase Your Leadership Style
Since this role involves managing a team, think about your leadership approach. Prepare examples of how you've motivated your team, handled escalated queries, and fostered a positive work culture that aligns with Corona Energy's values.
✨Master the Art of Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve effectively negotiated with customers and resolved complaints in the past.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to improve processes or manage difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
