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- Tasks: Join us in delivering top-notch customer service and resolving queries efficiently.
- Company: Corona Energy is a leading energy provider, recognized as one of the Best Places to Work in the UK.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a supportive culture focused on empowerment and making a positive impact.
- Qualifications: Previous customer service experience is essential; energy sector experience is a plus.
- Other info: Work Monday to Friday, 0830-1700, with no evenings or weekends required.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of \”getting it right first time\”. Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.
In this role you will be:
- Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
- Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
- Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.
Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working with us at Corona Energy:
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value \”Customer First\”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Corona Energy | Customer Care Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corona Energy | Customer Care Executive
✨Tip Number 1
Familiarize yourself with the energy sector and current trends. Even if you don't have direct experience, showing that you understand the industry can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview. Be ready to share specific examples of how you've resolved customer issues efficiently in previous roles.
✨Tip Number 3
Demonstrate your adaptability by discussing times when you've successfully handled changing priorities in a fast-paced environment. This is crucial for a contact centre role.
✨Tip Number 4
Research Corona Energy's core values and think about how your personal values align with theirs. Being able to articulate this connection can show your genuine interest in the company culture.
We think you need these skills to ace Corona Energy | Customer Care Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in customer service, especially if you have worked in a contact center environment. Use specific examples that demonstrate your ability to resolve customer queries efficiently.
Showcase Your Passion for Customer Care: In your application, express your passion for delivering exceptional customer experiences. Mention how you align with the company's core value of 'Customer First' and provide examples of how you've embodied this in past roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that are most relevant to the Customer Care Executive role. Use keywords from the job description to ensure your application stands out.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Prepare answers that highlight your problem-solving skills and adaptability in a busy contact center environment.
How to prepare for a job interview at Corona Energy
✨Show Your Customer Service Passion
Make sure to express your genuine passion for customer service during the interview. Share specific examples from your previous roles where you went above and beyond to deliver exceptional customer experiences.
✨Demonstrate Adaptability
Since the role requires working in a busy contact center environment, highlight your ability to adapt to changing priorities. Discuss situations where you successfully managed multiple tasks or adjusted to new challenges.
✨Familiarize Yourself with the Energy Sector
While experience in the energy sector isn't essential, having some knowledge about it can set you apart. Research current trends and challenges in the energy industry to show your interest and preparedness.
✨Emphasize Team Collaboration
Corona Energy values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Provide examples of how sharing knowledge and skills helped resolve customer queries more effectively.
