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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on empowerment and impact.
- Benefits: Enjoy private medical insurance, profit sharing, EV schemes, and discounts on retail and entertainment.
- Why this job: Be part of a vibrant culture that prioritizes customer experience and employee wellbeing.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid work model with amazing office perks and opportunities for personal development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are looking for Customer Service Account Executives to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences.
By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Corona Energy | Account Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corona Energy | Account Executive
✨Tip Number 1
Familiarize yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Demonstrating an understanding of these values during your interactions can help you align with the company's culture and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills, especially over the phone and via video calls. Since this role involves daily customer interactions, being able to adapt your communication style to different situations will be crucial in showcasing your customer service expertise.
✨Tip Number 3
Research common challenges faced by corporate customers in the energy sector. Being knowledgeable about these issues will allow you to engage in meaningful conversations and demonstrate your proactive approach to customer account management.
✨Tip Number 4
Highlight any experience you have with reporting and analysis in customer service roles. This will show that you can provide valuable insights and become a subject matter expert, which is essential for managing your portfolio effectively.
We think you need these skills to ace Corona Energy | Account Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Executive position at Corona Energy. Understand the key responsibilities and the importance of providing high-quality customer service without sales targets.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service or account management. Use specific examples that demonstrate your ability to build strong relationships and manage customer communications effectively.
Showcase Communication Skills: Since the role requires confident communication over various channels, make sure to highlight your adaptability in communication styles. Mention any experience with phone, email, or video-call interactions with customers.
Align with Company Values: Research Corona Energy's core values: Empowered, Forward Thinking, and Impactful. In your application, express how your personal values align with theirs, particularly the 'Customer First' approach, to show that you would be a great cultural fit.
How to prepare for a job interview at Corona Energy
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing high-quality customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Communication Skills
Since the role involves various communication methods, practice articulating your thoughts clearly. Be prepared to discuss how you adapt your communication style based on the customer's preferences.
✨Highlight Attention to Detail
Discuss instances where your attention to detail made a significant impact on customer satisfaction. This could include resolving issues or anticipating future needs of clients.
✨Align with Company Values
Familiarize yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Be ready to explain how your personal values align with theirs, especially the 'Customer First' approach.
