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- Tasks: Engage with Midmarket SME customers, providing top-notch service via phone and email.
- Company: Join Corona Energy, a company committed to customer satisfaction and employee wellbeing.
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Be part of a supportive culture that values your growth and celebrates success together.
- Qualifications: Experience in customer service is essential; a passion for helping others is a plus.
- Other info: Hybrid work model available, with a vibrant office atmosphere and wellness events.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for Account Executives to join our Midmarket Customer Service team to work with a portfolio of Midmarket SME customers, and be the first point of contact via phone and email. If you are experienced in working with customers and providing an excellent level of service, we would love to hear from you.
In this role you will maintain focus on providing “customer first” experiences, by building relationships and ensuring excellent management of both the customers’ queries and their expectations, working towards SLA targets.
Benefits include:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee Electric Vehicle scheme, with a wide range of different models to choose from.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme.
- Development opportunities to support your career.
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
At Corona Energy we are driven by our company culture which is focused around our core values. We also offer:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self.
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Account Executive/Account Director employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive/Account Director
✨Tip Number 1
Familiarise yourself with the core values of Corona Energy. Understanding their culture and values will help you align your approach during interviews and conversations, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to meet customer needs, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Research common challenges faced by Midmarket SME customers. Being knowledgeable about their pain points will allow you to demonstrate your understanding of their needs and how you can effectively address them.
✨Tip Number 4
Network with current or former employees of Corona Energy on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Account Executive role, which can give you an edge in your application.
We think you need these skills to ace Account Executive/Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and relationship management. Use specific examples that demonstrate your ability to provide excellent service and meet SLA targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Corona Energy's core values and how you can contribute to their customer-first approach.
Showcase Your Communication Skills: Since this role involves being the first point of contact, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively managed customer queries in the past.
Highlight Your Adaptability: Mention your ability to work in a hybrid environment and adapt to different working conditions. This shows that you're flexible and can thrive in the office as well as at home.
How to prepare for a job interview at Corona Energy
✨Understand the Company Culture
Before your interview, take some time to research Corona Energy's company culture and core values. This will help you align your answers with what they value most, showing that you're a great fit for their team.
✨Prepare Customer-Centric Examples
Since the role focuses on providing excellent customer service, prepare specific examples from your past experiences where you successfully managed customer queries and built strong relationships. This will demonstrate your ability to deliver a 'customer first' experience.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be ready to discuss how you've met or exceeded SLA targets in previous roles, as this will show your commitment to maintaining high standards of service.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that reflect your interest in the role and the company. Inquire about their approach to employee development or how they celebrate team successes, which can highlight your enthusiasm for being part of their culture.
