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For Companies At a Glance
- Tasks: Engage with Midmarket SME customers, providing top-notch service via phone and email.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on customer-first values.
- Benefits: Enjoy private medical insurance, profit sharing, EV schemes, and discounts on retail and entertainment.
- Why this job: Be part of a dynamic team that values empowerment, wellbeing, and social impact.
- Qualifications: Experience in customer service is essential; adaptability in a fast-paced environment is key.
- Other info: Hybrid working model available, with a vibrant office atmosphere and regular team events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We are looking for Account Executives to join our Midmarket Customer Service team to work with a portfolio of Midmarket SME customers, and be the first point of contact via phone and email. If you are experienced in working with customers and providing an excellent level of service, we would love to hear from you. We have both permanent and fixed term contract roles available.
The role:
In this role you will maintain focus on providing “customer first” experiences, by building relationships and ensuring excellent management of both the customers’ queries and their expectations, working towards SLA targets. This is a fast-paced environment so you will already be someone who works well in a busy team, and who can adapt to changing situations and customer demands.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with our company culture and values, especially the 'Customer First' approach. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed customer relationships in fast-paced environments. Highlight your adaptability and problem-solving skills, as these are crucial for the Account Executive role.
✨Tip Number 3
Engage with our current employees on platforms like LinkedIn. Ask them about their experiences and insights into the role and the company. This can provide you with valuable information to tailor your approach during the application process.
✨Tip Number 4
Show enthusiasm for the benefits we offer, such as development opportunities and the focus on wellbeing. Be ready to discuss how these align with your career goals and how you can contribute positively to our team.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and relationship management. Use specific examples that demonstrate your ability to provide excellent service and meet customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the 'customer first' approach. Mention how your skills align with the company's core values and how you can contribute to their Midmarket Customer Service team.
Showcase Adaptability: In your application, emphasise your ability to thrive in fast-paced environments. Provide examples of how you've successfully adapted to changing situations or customer demands in previous roles.
Highlight Team Collaboration: Since this role involves working within a busy team, mention any experiences where you collaborated effectively with colleagues to achieve common goals. This will show that you are a team player who can contribute positively to the company culture.
How to prepare for a job interview at Corona Energy
✨Showcase Your Customer Service Skills
As an Account Executive, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've successfully handled customer queries in the past, demonstrating your commitment to a 'customer first' approach.
✨Demonstrate Adaptability
This role requires someone who can thrive in a fast-paced environment. During the interview, highlight instances where you've adapted to changing situations or customer demands, showcasing your ability to remain calm and effective under pressure.
✨Understand the Company Culture
Familiarise yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. Be ready to discuss how your personal values align with theirs and how you can contribute to their 'Customer First' ethos.
✨Prepare Questions About Development Opportunities
Corona Energy invests in its employees' growth. Prepare thoughtful questions about the development opportunities available within the company, showing your eagerness to learn and grow in your career.
