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- Tasks: Be the first point of contact for Midmarket SME customers, providing top-notch service.
- Company: Join Corona Energy, a certified Best Place to Work in the UK!
- Benefits: Enjoy private medical insurance, profit sharing, and discounts on retail and entertainment.
- Why this job: Make a real impact by building relationships and delivering exceptional customer experiences.
- Qualifications: Experience in customer service and a knack for relationship building.
- Other info: Hybrid working model with a focus on wellbeing and career development.
The predicted salary is between 28800 - 48000 ÂŁ per year.
We are looking for Account Executives to join our Midmarket Customer Service team to work with a portfolio of Midmarket SME customers, and be the first point of contact via phone and email. If you are experienced in working with customers and providing an excellent level of service, we would love to hear from you.
The role: In this role you will maintain focus on providing “customer first” experiences, by building relationships and ensuring excellent management of both the customers’ queries and their expectations, working towards SLA targets. This is a fast-paced environment so you will already be someone who works well in a busy team, and who can adapt to changing situations and customer demands.
What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
- Development opportunities, supporting you to get the most from your career.
Working Pattern: In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy: At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self.
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Account Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with our 'Customer First' approach, and don’t forget to have some questions ready!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can contribute to our fast-paced environment and manage customer expectations effectively. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your 'customer first' approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting to show us you understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Corona Energy
✨Know Your Customer First Approach
Make sure you understand the 'customer first' philosophy that Corona Energy values. Prepare examples from your past experiences where you prioritised customer needs and built strong relationships. This will show that you align with their core values.
✨Demonstrate Adaptability
Since the role is in a fast-paced environment, be ready to discuss how you've successfully adapted to changing situations in previous jobs. Think of specific instances where you managed unexpected challenges while maintaining excellent service.
✨Familiarise Yourself with SLAs
Research what Service Level Agreements (SLAs) are relevant to the role. Be prepared to talk about how you’ve met or exceeded SLA targets in the past, as this will demonstrate your understanding of performance metrics and commitment to service excellence.
✨Engage with Company Culture
Show genuine interest in Corona Energy's culture and values. Mention any initiatives or benefits they offer that resonate with you, like their focus on wellbeing or community support. This will help you stand out as someone who fits well within their team.
