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- Tasks: Join our Change of Ownership team as an Account Administrator, handling customer accounts and communications.
- Company: Corona Energy is a leading energy provider, recognised as one of the Best Places to Work in the UK.
- Benefits: Enjoy private medical insurance, profit sharing, discounts, and a hybrid working pattern.
- Why this job: Be part of a supportive culture focused on empowerment, wellbeing, and making a positive impact.
- Qualifications: Proven customer service experience and strong communication skills are essential for this role.
- Other info: We offer development opportunities and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for three Account Administrators to join our fast-paced Change of Ownership team, where you will be responsible for administrative tasks on both gas and power customer accounts. These roles will all be on a 6 month fixed term contract.
In this role you will be handling customer contacts across different platforms such as email, inbound calls and outbound calls, so strong communication skills will be needed to ensure we are delivering excellent customer service at all times. We are also looking for someone with a high level of attention to detail as you will be handling a large volume of letters and email correspondence. If you are someone with proven experience in a customer service environment and have excellent problem-solving skills, we would love to hear from you.
What can we offer?
- This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- Life assurance and income protection scheme from day one.
- Annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
- Development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team; Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day. An annual focus on wellbeing with events and activities to support your health, wealth and inner-self! An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time. The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Account Administrator employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Administrator
✨Tip Number 1
Familiarise yourself with the energy sector, particularly gas and power customer accounts. Understanding the basics of how these services work will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially for handling customer contacts via email and phone. Practising common customer service scenarios can prepare you to showcase your problem-solving abilities and attention to detail during the interview.
✨Tip Number 3
Research Corona Energy's company culture and values, particularly their focus on being 'Customer First'. Be ready to discuss how your personal values align with theirs, as this can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your previous experience that highlight your administrative skills and ability to manage a high volume of correspondence. Specific anecdotes can illustrate your capability and make a strong impression on the hiring team.
We think you need these skills to ace Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your communication skills and attention to detail, as these are crucial for the Account Administrator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your problem-solving skills and provide examples of how you've delivered excellent customer service in previous roles.
Showcase Relevant Skills: In your application, clearly outline your proficiency in handling customer contacts across various platforms. Highlight any experience with managing correspondence, as this is a key responsibility of the role.
Research the Company Culture: Familiarise yourself with Corona Energy's core values and company culture. Reflect these values in your application to demonstrate that you align with their mission of being 'Customer First' and 'Empowered'.
How to prepare for a job interview at Corona Energy
✨Showcase Your Communication Skills
Since the role involves handling customer contacts across various platforms, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated with customers in previous roles, whether through email or phone calls.
✨Highlight Attention to Detail
Given the high volume of letters and emails you'll be managing, emphasise your attention to detail during the interview. Share specific instances where your meticulousness has led to successful outcomes, especially in administrative tasks.
✨Demonstrate Problem-Solving Abilities
The job requires excellent problem-solving skills, so be ready to discuss challenges you've faced in customer service environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to resolve issues effectively.
✨Align with Company Values
Familiarise yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. During the interview, express how your personal values align with theirs, particularly the 'Customer First' approach, to show that you're a good cultural fit for the team.
