Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and help implement exciting tech projects.
- Company: Leading Investment Management firm in the heart of London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Join a fast-paced team and make a real impact in tech support.
- Qualifications: 5+ years in tech support with strong Windows knowledge and communication skills.
- Other info: Collaborative culture with a focus on professional development.
The predicted salary is between 60000 - 84000 £ per year.
IT Support Analyst – Investment Management – Up to £400 p/d Inside IR35
Our client, a leading Investment Management firm based in the City of London, are looking for an IT Support Analyst to join them on an initial 6-month contract. This is a great opportunity to play a key role in providing IT support and contribute to the implementation of IT projects within a fast-paced, professional environment.
Key responsibilities:
- Provide 1
st
and 2
nd
line technical support and triage of incidents reported by the Service Desk. - Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
- Diagnose and resolve both software and hardware issues across all key platforms and in-house applications
- Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
- Support the delivery of key projects and initiatives working closely with both internal technical teams and external vendors.
Key experience required:
- Minimum 5 years in a user facing technology support role.
- Advanced knowledge of IT systems, applications, and processes of a Windows environment.
- Prior experience supporting Front Office and VIP users.
- Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
- A proactive and collaborative approach to problem-solving and team support.
Information Technology Support Analyst employer: Cornwallis Elt
Contact Detail:
Cornwallis Elt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in investment management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with 1st and 2nd line support, as well as any specific software or hardware issues you've tackled in the past.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to connect with non-technical staff, which is key in this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience in user-facing technology support and any specific projects you've worked on that relate to the investment management sector.
Show Off Your Skills: Don’t forget to showcase your advanced knowledge of IT systems, especially in a Windows environment. Mention any relevant software or hardware issues you've resolved, as this will catch our eye!
Be Clear and Friendly: When writing your cover letter, remember to keep it clear and friendly. We love candidates who can explain technical concepts in a way that non-technical staff can understand. Show us your communication skills!
Apply Through Our Website: Finally, make sure you apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cornwallis Elt
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and common software issues. Be ready to discuss specific examples of how you've diagnosed and resolved problems in the past, as this will show your expertise and confidence.
✨Showcase Your Communication Skills
Since you'll be dealing with both technical and non-technical staff, practice explaining complex concepts in simple terms. Think of a few scenarios where you successfully communicated a solution to a non-techie and be prepared to share those stories.
✨Demonstrate Your Proactive Approach
Prepare to discuss times when you took the initiative to solve a problem before it escalated. Highlight any projects or improvements you’ve implemented that enhanced IT support processes, as this shows you're not just reactive but also proactive.
✨Familiarise Yourself with the Company
Research the investment management firm and understand their IT landscape. Knowing about their key projects or challenges can help you tailor your responses and demonstrate your genuine interest in contributing to their success.
