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For Companies At a Glance
- Tasks: Lead service management and drive operational excellence in a dynamic tech environment.
- Company: Join one of the largest banking and financial services institutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on technology's role in shaping the future of financial services.
- Qualifications: Proven experience in service management and strong technical fluency.
- Other info: Be part of a digital-first transformation with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Head of Service Management for the CTO – Infrastructure, Cloud, Incident / Problem / Change Management, Operational Excellence, Resilience, Leadership, Stakeholder Influence.
Location: Birmingham or Sheffield (Hybrid)
We’re looking for a credible and influential service-management leader on behalf of our client, one of the largest banking and financial services institutions, to join their technology organisation and shape how critical services are delivered across the enterprise.
As Head of Service Management for the CTO organisation, you’ll drive the adoption of consistent, enterprise-grade service-management practices across a diverse technology portfolio that spans infrastructure, platforms, developer tooling, data, and cloud services. This is a highly visible role with regular interaction at board and MD level, where you’ll need both technical depth and the presence to influence senior stakeholders in high-pressure environments.
Key Responsibilities
- Lead service management across the CTO portfolio, embedding standards for incident, problem, change, and service-level management.
- Act as the point of accountability for operational service quality, performance, and recovery.
- Build deep partnerships with Product Management to ensure platforms are resilient, production-ready, and continuously improving.
- Identify risks and opportunities to strengthen resilience, automate processes, and drive operational excellence.
- Serve as a trusted advisor to senior leaders, translating complex service health data into clear recommendations.
Essential Skills
- Proven record in service management, technology operations, or SRE, ideally in infrastructure, cloud, or developer platform domains.
- Deep understanding of ITSM processes and how to operationalise them across engineering teams.
- A self-initiating leader, comfortable in ambiguity, and able to drive change across a federated organisation.
- Strong technical fluency combined with the board-facing presence to manage senior, and sometimes challenging, conversations with MDs and CTO-level stakeholders.
- Experience in regulated or business-critical environment, financial services specially is a plus but not essential.
You’ll be at the centre of a digital-first transformation, helping shape how cutting-edge technology platforms deliver reliability, resilience, and speed at scale. This is an opportunity to make a tangible impact on how technology enables the future of financial services.
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Head of Service Management employer: Cornwallis Elt
Contact Detail:
Cornwallis Elt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work in service management or financial services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s service management practices. Be ready to discuss how you can drive operational excellence and resilience in their tech portfolio. Show them you’re the leader they need!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you on their radar and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Head of Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Management. Highlight your experience in service management, especially in areas like incident and change management, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've influenced stakeholders and driven operational excellence in previous positions.
Showcase Your Technical Fluency: Since this role requires strong technical knowledge, make sure to include relevant technical skills and experiences. Talk about your familiarity with ITSM processes and how you've operationalised them in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Cornwallis Elt
✨Know Your Service Management Inside Out
Make sure you have a solid grasp of service management principles, especially in incident, problem, and change management. Brush up on ITSM processes and be ready to discuss how you've operationalised them in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in high-pressure environments. Think about times when you've influenced senior stakeholders or driven change across teams, as this will resonate well with the interviewers.
✨Understand the Business Context
Familiarise yourself with the banking and financial services sector, even if you don't have direct experience. Being able to speak to how technology can enhance resilience and operational excellence in this context will set you apart.
✨Prepare for Technical and Strategic Questions
Expect a mix of technical depth and strategic thinking questions. Be ready to translate complex service health data into actionable insights, demonstrating your ability to serve as a trusted advisor to senior leaders.
