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- Tasks: Lead the design and development of a cutting-edge AI Chatbot for customer engagement.
- Company: Join a global Investment Manager focused on innovative financial solutions.
- Benefits: Earn up to ÂŁ600 per day with flexible work options in London or Manchester.
- Why this job: Make a real impact by enhancing customer experience through AI technology.
- Qualifications: Experience in AI-driven Chatbots, UX design, and content creation is essential.
- Other info: This is a 12-month contract role with opportunities for growth.
The predicted salary is between 48000 - 72000 ÂŁ per year.
This range is provided by Cornwallis Elt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
AI Conversation Designer – Conversation Design, Genesys, ChatGPT, Watson, Einstein, LLMs, NLP, Conversational AI, User Insights, Content Design – Contract role – 12 months – Up to £600 per day PAYE – London or Manchester
An AI Conversation Designer is urgently sought after by a global Investment Manager to lead a greenfield project to craft and build a new AI Chatbot to be utilised across all digital channels within their retail investment business, replacing a traditional Chatbot that no longer meets business needs.
The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will help advise & guide customers in their investment activity.
Your role will be to lead on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design.
Whilst you will be the primary Conversational Designer, you will be supported by a team of in-house UX Designers.
To be successful, you will demonstrate:
- Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT
- Expertise in areas including Natural Language Processing, Prompt Design and Large Language Models (LLMS) to craft responsive, AI-driven conversational flows
- A strong background in content writing/design with the ability to translate complex jargon and topics into easily accessible and digestible information for users
- Strong UX Design skills with experience in Figma, Sketch etc., able to design user-centred experiences and products
- Experience within Financial Services is desired however they are open to a background in any large, regulated industry
If you are passionate about using AI to improve and enhance customer experience and satisfaction and have previously delivered conversational chatbots, then please do apply!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
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Job function
Engineering, Writing/Editing, and Information Technology
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Industries
Financial Services, Investment Management, and Technology, Information and Media
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AI Conversational Designer employer: Cornwallis Elt
Contact Detail:
Cornwallis Elt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversational Designer
✨Tip Number 1
Familiarise yourself with the latest trends in AI conversational design, especially focusing on tools like Genesys, ChatGPT, and IBM Watson. Being well-versed in these technologies will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Showcase your ability to translate complex financial jargon into user-friendly language. Prepare examples of past projects where you've successfully simplified intricate topics, as this will resonate well with the hiring team looking for someone who can enhance customer understanding.
✨Tip Number 3
Network with professionals in the financial services sector or those who have experience in regulated industries. Engaging in conversations about their challenges and solutions can provide you with valuable insights that you can bring up during interviews.
✨Tip Number 4
Prepare to discuss your UX design skills in detail, particularly your experience with tools like Figma and Sketch. Be ready to share specific examples of how your designs have improved user experiences in previous projects, as this will highlight your practical expertise.
We think you need these skills to ace AI Conversational Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AI-driven chatbots and tools like Genesys, IBM Watson, or ChatGPT. Emphasise your skills in Natural Language Processing and UX design, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experience through AI. Mention specific projects where you've successfully designed conversational flows or chatbots, and how they benefited users.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved conversational design, content writing, and UX design. Use metrics to demonstrate the impact of your work, such as improved customer satisfaction scores.
Prepare for Technical Questions: Be ready to discuss your technical expertise in AI and chatbot development during interviews. Brush up on your knowledge of LLMs and prompt design, and be prepared to share examples of how you've tackled challenges in previous projects.
How to prepare for a job interview at Cornwallis Elt
✨Showcase Your AI Expertise
Make sure to highlight your experience with AI-driven chatbots, especially using tools like Genesys, IBM Watson, or ChatGPT. Be prepared to discuss specific projects where you've successfully implemented these technologies.
✨Demonstrate Your Content Design Skills
Since the role involves translating complex financial jargon into user-friendly content, bring examples of your previous work that showcase your ability to simplify intricate topics. This will demonstrate your capability in content design.
✨Prepare for UX Design Questions
Expect questions related to user experience design. Familiarise yourself with tools like Figma and Sketch, and be ready to discuss how you’ve created user-centred designs in past projects.
✨Understand the Financial Services Landscape
While experience in financial services is desired, having a solid understanding of the industry can set you apart. Brush up on key concepts and trends in financial services to show your interest and knowledge during the interview.
