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- Tasks: Lead the design and build of a new AI Chatbot for customer engagement.
- Company: Join a global Investment Manager focused on innovative digital solutions.
- Benefits: Earn up to £600 per day PAYE with flexible work options in London or Manchester.
- Why this job: Shape the future of customer experience using cutting-edge AI technology.
- Qualifications: Experience in AI-driven Chatbots, NLP, and UX design is essential.
- Other info: Contract role for 12 months with a supportive team of UX Designers.
The predicted salary is between 48000 - 72000 £ per year.
An AI Conversation Designer is urgently sought after by a global Investment Manager to lead a greenfield project to craft and build a new AI Chatbot to be utilised across all digital channels within their retail investment business, replacing a traditional Chatbot that no longer meets business needs.
The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will help advise and guide customers in their investment activity.
Your role will be to lead on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be the primary Conversational Designer, you will be supported by a team of in-house UX Designers.
To be successful, you will demonstrate:
- Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT
- Expertise in areas including Natural Language Processing, Prompt Design and Large Language Models (LLMS) to craft responsive, AI-driven conversational flows
- A strong background in content writing/design with the ability to translate complex jargon and topics into easily accessible and digestible information for users
- Strong UX Design skills with experience in Figma, Sketch etc., able to design user-centred experiences and products
- Experience within Financial Services is desired however they are open to a background in any large, regulated industry
If you are passionate about using AI to improve and enhance customer experience and satisfaction and have previously delivered conversational chatbots, then please do apply!
AI Conversational Designer employer: Cornwallis Elt
Contact Detail:
Cornwallis Elt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversational Designer
✨Tip Number 1
Familiarise yourself with the latest trends in AI conversational design. Explore platforms like Genesys, IBM Watson, and ChatGPT to understand their functionalities and how they can be applied in real-world scenarios. This knowledge will not only boost your confidence but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 2
Network with professionals in the AI and conversational design space. Attend industry events, webinars, or online forums where you can connect with others who share your interests. Building relationships can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Showcase your expertise by creating a portfolio of your previous work in AI-driven chatbots. Include examples of conversational flows you've designed, content you've created, and any UX projects you've worked on. A strong portfolio can set you apart from other candidates and provide tangible evidence of your skills.
✨Tip Number 4
Prepare for the interview by practising common questions related to conversational design and AI technologies. Be ready to discuss your experience with NLP, prompt design, and user insights. Demonstrating your problem-solving skills and ability to translate complex information into user-friendly content will be key to impressing the hiring team.
We think you need these skills to ace AI Conversational Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AI-driven chatbots, particularly mentioning tools like Genesys, IBM Watson, and ChatGPT. Emphasise your skills in Natural Language Processing and UX design to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experience through AI. Provide specific examples of past projects where you successfully designed conversational flows or chatbots, showcasing your ability to translate complex information into user-friendly content.
Showcase Relevant Projects: If you have worked on any relevant projects, consider including a portfolio or case studies that demonstrate your expertise in conversational design and UX. Highlight your role in these projects and the impact they had on user satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in design roles.
How to prepare for a job interview at Cornwallis Elt
✨Showcase Your Technical Skills
Make sure to highlight your experience with tools like Genesys, IBM Watson, and ChatGPT. Be prepared to discuss specific projects where you've successfully implemented these technologies, as this will demonstrate your hands-on expertise.
✨Demonstrate Your Understanding of NLP
Since the role involves Natural Language Processing, be ready to explain how you have used NLP in previous projects. Discuss your approach to prompt design and how you ensure conversational flows are intuitive and user-friendly.
✨Prepare for Content Design Questions
Expect questions about your content writing and design skills. Prepare examples of how you've simplified complex information into easily digestible content, especially in regulated industries like financial services.
✨Emphasise User-Centred Design
Your UX design skills will be crucial for this role. Be ready to discuss your experience with design tools like Figma or Sketch, and how you've created user-centred experiences that enhance customer satisfaction.
