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- Tasks: Lead service transitions and customer journey mapping for a major publishing company.
- Company: Join a leading Publishing and Information Analytics firm known for innovation.
- Benefits: Enjoy remote work flexibility and competitive pay of £650/day.
- Why this job: Be part of an exciting transformation, driving impactful service delivery.
- Qualifications: Experience in service transition, process design, and strong communication skills required.
- Other info: 6-month contract with potential for future opportunities.
The predicted salary is between 46800 - 78000 £ per year.
Project Manager / Business Analyst – Service Transition – £650/day | Inside IR35 | Remote | 6-Month Contract A leading Publishing and Information Analytics company is seeking a highly skilled Project Manager / Business Analyst to lead a Service Transition initiative on an initial 6-month engagement. This critical project involves transitioning services from one third-party provider to another , requiring strong leadership, analytical thinking, strong dependency tracking experience and structured delivery planning to ensure minimal disruption to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and adhered to Key Skills Proven experience delivering Service Transition projects as a BA or PM Strong background in process design, journey mapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part of an exciting transformation period, driving structured service delivery and seamless transitions through process-driven problem solving. #J-18808-Ljbffr
Business Analyst/PM Service Transition employer: Cornwallis Elt Ltd
Contact Detail:
Cornwallis Elt Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst/PM Service Transition
✨Tip Number 1
Familiarise yourself with the specific challenges of service transitions in the publishing and analytics sectors. Understanding the nuances of these industries will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals who have experience in service transition projects. Engaging with them on platforms like LinkedIn can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific methodologies you've used for journey mapping and process design. Being able to articulate your approach and the outcomes will demonstrate your expertise and fit for the role.
✨Tip Number 4
Showcase your ability to manage dependencies across teams by preparing examples of past projects where you successfully coordinated multiple stakeholders. This will highlight your leadership skills and problem-solving capabilities.
We think you need these skills to ace Business Analyst/PM Service Transition
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transition projects, business analysis, and project management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and analytical thinking. Mention specific examples of past projects where you successfully managed service transitions or customer journey mapping.
Highlight Key Skills: In your application, emphasise your experience with dependency tracking, process design, and stakeholder management. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Project Manager/Business Analyst.
How to prepare for a job interview at Cornwallis Elt Ltd
✨Understand the Service Transition Process
Make sure you have a solid grasp of what service transition entails. Be prepared to discuss your previous experiences in managing transitions between third-party vendors and how you ensured minimal disruption to operations.
✨Showcase Your Analytical Skills
Highlight your analytical thinking abilities during the interview. Prepare examples where you've successfully tracked dependencies and managed complex projects, as this role requires strong analytical skills.
✨Demonstrate Strong Communication Skills
Since the role involves coordination with various teams, it's crucial to showcase your communication skills. Be ready to discuss how you've effectively managed stakeholders and communicated project updates in past roles.
✨Prepare for Customer Journey Mapping Questions
As customer journey mapping is a key responsibility, be prepared to explain your approach to user-centric service design. Bring examples of how you've developed frameworks or visual models that illustrate service evolution.
