At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a stunning coastal resort.
- Company: Award-winning hotel and resort in beautiful South Cornwall.
- Benefits: Up to £50,000 salary, quarterly bonuses, and a chance to work in a dream location.
- Other info: Join a high-profile team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on guest satisfaction while thriving in a dynamic hospitality environment.
- Qualifications: Experience in senior operations roles within hotels and strong leadership skills.
The predicted salary is between 50000 - 50000 £ per year.
We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager. As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments. This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.
Key Responsibilities
- Partner with the General Manager to lead daily resort operations
- Provide strong leadership across departments, including:
- Front of House
- Housekeeping
- Maintenance
- Self-Catering Operations
- Drive a culture of exceptional guest experience and service delivery
- Lead, coach, and develop departmental managers and teams
- Ensure all accommodation and public areas meet consistently high standards
- Oversee operational performance, efficiency, and service quality
- Take ownership of decision-making and resolve issues proactively
- Manage budgets, labour costs, and departmental KPIs
- Maximise revenue through upselling and cross-selling initiatives
- Ensure full compliance with health & safety and statutory requirements
- Handle guest feedback and service recovery with professionalism
About You
- Proven experience in a senior operations role within a 4 or 5 star hotel or resort
- Strong background in guest relations and service leadership
- A hands-on, visible leader who leads from the front
- Commercially aware with experience managing budgets and performance
- Excellent communication and team development skills
- Ability to thrive in a fast-paced, high-standard hospitality environment
Package
- Salary up to £50,000 per annum
- Quarterly performance-related bonus
- Opportunity to join a high-profile, award-winning resort
- Working in one of the UK’s most desirable coastal locations
Why Apply?
This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting. Interested? Apply now or get in touch for a confidential discussion.
Operations Manager in Falmouth employer: Cornwall Staff Agency
Join an award-winning hotel and resort in South Cornwall, where exceptional guest experiences are at the heart of our operations. As an Operations Manager, you will thrive in a vibrant work culture that values leadership, teamwork, and professional growth, all while enjoying the stunning coastal surroundings. With competitive salary packages, quarterly bonuses, and opportunities for career advancement, this is an ideal place for passionate hospitality professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Falmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at similar resorts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where you can meet potential employers face-to-face. Bring your best self and be ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Prepare for interviews by researching the resort thoroughly. Understand their guest relations philosophy and think of examples from your past that demonstrate your ability to enhance guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager in Falmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your guest relations experience and any leadership roles you've had in hospitality. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional guest experiences and how your hands-on leadership style aligns with our values. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive operational excellence and enhance guest satisfaction. Numbers speak volumes, so if you’ve improved KPIs or increased revenue, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Cornwall Staff Agency
✨Know the Resort Inside Out
Before your interview, make sure to research the hotel and resort thoroughly. Understand its history, values, and what sets it apart in the hospitality industry. This knowledge will not only impress the interviewers but also help you align your answers with their mission.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams in the past, particularly in high-pressure situations. Highlight your hands-on approach and how you foster a culture of exceptional guest service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you've successfully resolved issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Financial Acumen
Since managing budgets and KPIs is part of the role, be ready to discuss your experience with financial management. Bring examples of how you've maximised revenue through upselling or cost management, showing that you understand the commercial side of operations.
