At a Glance
- Tasks: Make outbound calls to support charity campaigns and engage with supporters.
- Company: Join a dynamic team in Lostwithiel focused on making a difference.
- Benefits: Earn £12.71 per hour, enjoy holiday pay, and get paid weekly.
- Other info: Flexible hours with temp-to-permanent opportunities for the right candidates.
- Why this job: Be part of meaningful campaigns while developing your communication skills.
- Qualifications: Confident communicators; previous experience is a plus but not required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Lostwithiel, PL22
Pay: £12.71 per hour + holiday pay
Pay: Weekly every Friday via PAYE
Start date: ASAP - ideally Thursday 20th August 2026 for induction
Hours: Minimum 16 hours per week, with up to 45 hours available
Contract: Temporary with temp-to-permanent opportunities for the right candidates
We are currently recruiting for Outbound Call Agents to join our team at our on-site location in Lostwithiel. We are ideally looking to recruit 5 agents to start on Thursday 20th August 2026.
The Role
This is an outbound calling role only. You will not be required to handle inbound calls. You will work across a range of charity campaigns, including:
- Supporter upgrades: Calling existing charity supporters to discuss increasing the monthly donation they already make.
- Sales campaigns: Calling people who have previously expressed an interest in hearing from a charity, with the aim of converting them to either a monthly Direct Debit donation or a monthly charity lottery product.
Working Hours
Minimum of 16 hours per week
Up to 45 hours per week available
Work available Monday to Saturday
The site is closed on Sundays
Full-time and part-time opportunities available
What We Offer
- £12.71 per hour
- Holiday pay
- Weekly pay every Friday
- PAYE employment
- Training provided
- Immediate starts available
- Temp-to-permanent opportunities for the right candidates
About You
We are looking for confident and reliable individuals who are comfortable speaking to people over the telephone and are motivated by achieving results. Previous call centre, telesales or outbound calling experience would be beneficial, but is not essential as training will be provided.
If you are looking for an immediate start and are interested in an outbound calling position with full-time and part-time hours available, we would like to hear from you.
Customer Service Advisor - Outbound in Lostwithiel employer: Cornwall-Staff-Agency-Ltd
Cornwall Staff Agency Ltd is an excellent employer, offering a supportive work culture that values reliability and dedication. With competitive pay and flexible afternoon shifts, this role not only provides meaningful employment but also fosters a sense of community by contributing to a safe and welcoming environment for students and staff in Newquay. Employees can expect growth opportunities within the agency, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Outbound in Lostwithiel
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cornwall-Staff-Agency-Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Cornwall-Staff-Agency-Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Outbound in Lostwithiel
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cornwall-Staff-Agency-Ltd.
How to prepare for a job interview at Cornwall-Staff-Agency-Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cornwall-Staff-Agency-Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cornwall-Staff-Agency-Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
