At a Glance
- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Luxury Falmouth Hotel, a coastal retreat known for outstanding hospitality.
- Benefits: Competitive salary, discounts, wellbeing support, and social events.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a leading hotel and shape unforgettable guest experiences in a stunning location.
- Qualifications: Experience in hotel operations and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
The Luxury Falmouth Hotel is a coastal retreat offering relaxed luxury, exceptional hospitality, and outstanding guest experiences. We pride ourselves on high standards, attention to detail, and a strong team culture.
We are seeking an experienced Hotel Operations Manager to support the General Manager in overseeing day-to-day hotel operations. You will ensure smooth coordination across all departments and maintain consistently high service standards. This is a hands-on role with responsibility for guest experience, team leadership, and operational performance.
Key Responsibilities
- Oversee daily hotel operations across all departments
- Support Heads of Department and the General Manager
- Ensure high standards of guest service and satisfaction
- Handle guest complaints effectively and professionally
- Drive revenue across F&B, spa, and accommodation
- Manage budgets, payroll, and operational costs
- Lead, train, and develop team members
- Ensure compliance with health & safety and legal standards
- Maintain property standards and coordinate maintenance
- Support recruitment and staff development
About You
- Experience in hotel operations or duty management
- Strong leadership and communication skills
- Calm, organised, and guest-focused under pressure
- Financially aware with budget experience
- Proactive, hands-on, and team-oriented
Benefits
- Tronc/service charge (F&B)
- Hotel and spa discounts
- Friends & family rates
- Wellbeing and financial support tools
- Cycle to Work Scheme
- Staff recognition and social events
This is an excellent opportunity to join a leading hospitality destination in Cornwall, where you will play a key role in shaping guest experience and driving operational excellence in a truly exceptional setting.
Interested? Apply now or contact us for a confidential discussion.
Hotel Operations Manager - Falmouth employer: Cornwall-Staff-Agency-Ltd
The Luxury Falmouth Hotel is an exceptional employer that fosters a strong team culture and prioritises employee development, making it an ideal workplace for those passionate about hospitality. With competitive benefits such as hotel discounts, wellbeing support, and opportunities for staff recognition, you will thrive in a supportive environment while contributing to outstanding guest experiences in the beautiful coastal setting of Cornwall.
