At a Glance
- Tasks: Be the friendly face of our firm, welcoming clients and providing essential admin support.
- Company: Join Penderlaw Solicitors, a respected practice in the heart of Truro.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible hours available for the right candidate, with great career growth potential.
- Why this job: Make a real difference in client care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and customer service experience are a must.
The predicted salary is between 24500 - 24500 € per year.
Penderlaw Solicitors, a well‑established and respected practice in the centre of Truro, is seeking a confident, organised and professional Receptionist / Legal Assistant to join our team. This is a highly client‑facing role, ideal for someone with strong customer service experience who enjoys providing exceptional support in a professional environment. As the first point of contact for clients, you will play a key role in delivering the firm’s commitment to outstanding client care. You will also provide essential administrative support to fee earners across the practice, contributing to the smooth and efficient running of the office. The role is office‑based, Monday to Friday, 09:00 to 17:00. Shorter hours may be considered for the right candidate.
Key Responsibilities
- Client‑facing reception duties — Welcoming visitors, managing the reception area, and ensuring a professional and friendly first impression
- Call handling — Assisting clients over the phone, diverting calls, and taking comprehensive messages for fee earners
- Client service delivery — Providing an effective, client‑focused service both in person and over the phone
- Compliance and procedures — Following the firm’s procedures and manuals (full in‑house training provided)
- Post management — Daily checking, sorting and distributing incoming post; preparing and sending outgoing post
- Office administration — Filing, scanning, file opening and closing, and maintaining accurate records
- Office supplies — Monitoring stock levels and replenishing supplies as needed
Person Specification
- A positive, can‑do attitude and a professional approach
- Excellent communication skills, both written and verbal
- Strong IT and numeracy skills
- Discretion and confidentiality, particularly when handling sensitive information
- Exceptional attention to detail and strong organisational abilities
- Customer service experience, ideally within a legal or professional services environment
- Ability to multitask and prioritise in a fast‑paced setting
- Teamwork and initiative — able to work independently while contributing positively to the wider team
Experience handling confidential or sensitive information will be advantageous. We offer a supportive working environment and a comprehensive benefits package, including:
- Competitive salary starting from £24,500 FTE, depending on experience
- 20 days annual leave (increasing by one day per year up to 5 years)
- Generous Christmas/New Year office closure
- Free city centre parking (when available)
- Company pension scheme
- Free or subsidised legal services
- Support for professional development and agreed study leave
- In‑house training and development opportunities
- Flexible working arrangements (as agreed)
Starting from £24,500 FTE, depending on experience, plus bonus scheme and full benefits package.
Receptionist / Legal Assistant (Full Time or Reduced Hours, Office Based) in Truro employer: Cornwall Law Society
Penderlaw Solicitors is an excellent employer located in the heart of Truro, Cornwall, offering a supportive and professional work environment for its Receptionist / Legal Assistant role. With a commitment to employee growth through in-house training and flexible working arrangements, the firm ensures that staff are well-equipped to provide exceptional client care while enjoying a competitive salary and generous benefits package, including free city centre parking and support for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Legal Assistant (Full Time or Reduced Hours, Office Based) in Truro
✨Tip Number 1
Get to know the firm! Research Penderlaw Solicitors and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist / Legal Assistant, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Penderlaw Solicitors.
We think you need these skills to ace Receptionist / Legal Assistant (Full Time or Reduced Hours, Office Based) in Truro
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the firm. A friendly tone can make a great first impression.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our firm there!
How to prepare for a job interview at Cornwall Law Society
✨Know the Firm Inside Out
Before your interview, take some time to research Penderlaw Solicitors. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Customer Service Skills
As a Receptionist / Legal Assistant, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to assist clients.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You could even bring a simple example of a system you use to stay organised, whether it's digital tools or traditional methods.
✨Practice Professional Communication
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on both verbal and non-verbal communication skills to make a great impression.
