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- Tasks: Enhance customer experience and manage training bookings efficiently.
- Company: Leading energy consultancy in Norwich with a focus on innovation.
- Benefits: Company bonus scheme, private medical healthcare, and supportive work culture.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Strong organisational skills and experience in customer-facing roles.
- Other info: Opportunity for growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A prominent energy consultancy in Norwich is seeking a Training Customer Support Coordinator to join their team. This role focuses on enhancing customer experience across training services, managing bookings, and supporting operational efficiency.
The ideal candidate will have strong organizational skills, proficiency in CRM systems like Salesforce, and experience in customer-facing roles.
The position offers various benefits, including a company bonus scheme and private medical healthcare.
Training Operations & Customer Experience Lead in Norwich employer: Cornwall Insight
Contact Detail:
Cornwall Insight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Operations & Customer Experience Lead in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the energy consultancy field, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in customer-facing roles and how you've enhanced customer experiences in the past. This will set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on questions related to training operations and customer support, so you can confidently showcase your organisational skills and CRM proficiency.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role and connect with us directly. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Training Operations & Customer Experience Lead in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and any experience you have with CRM systems like Salesforce. We want to see how your background aligns with the role of Training Operations & Customer Experience Lead.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience in training services. We love seeing genuine enthusiasm for the role.
Showcase Relevant Experience: When detailing your previous roles, focus on customer-facing experiences that demonstrate your ability to manage bookings and support operational efficiency. We’re looking for real examples of how you've made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cornwall Insight
✨Know Your Stuff
Make sure you’re familiar with the energy consultancy sector and the specific training services they offer. Brush up on your knowledge of CRM systems, especially Salesforce, as this will likely come up in conversation.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Think about times when you successfully managed bookings or streamlined processes to improve efficiency.
✨Customer Experience is Key
Be ready to discuss how you’ve enhanced customer experience in previous roles. Share specific strategies you’ve implemented and the positive outcomes that resulted from them.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training services and customer support strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
