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- Tasks: Help sell donated items on eBay, from listing to packaging.
- Company: Join Cornwall Hospice Care, a charity dedicated to supporting terminally ill patients in Cornwall.
- Benefits: Flexible hours, free training, and the chance to make a real difference.
- Other info: Enjoy a taster session to see if this role is for you!
- Why this job: Be part of a fun team while helping your community and gaining valuable skills.
- Qualifications: No experience needed; just bring enthusiasm and good computer skills.
This is an exciting time to join Cornwall Hospice as we adapt to a rapidly changing retail environment. We’re focussed on building a successful business to help fund the outstanding adult hospice care we offer people in Cornwall.
Ultimately everything we do comes back to caring for our community and improving the lives of our patients so, if you’d like to be a part of a charity team that really makes a difference then Cornwall Hospice might be just the right place for you.
Our Cornish charity provides 24/7 support for people with terminal illnesses, caring for patients and their families at Mount Edgcumbe Hospice in St Austell and at St Julia’s Hospice in Hayle.
As part of its vital fundraising effort the Cornwall Hospice online listing team sells hundreds of donated and new goods on eBay. The Online Sales Volunteer is an important role and you’ll be a vital member of the team based at Holmbush, St Austell, reporting to the eBay Manager and helping to ensure we get the most from our donations.
What is the Online Sales Volunteer role?
This exciting volunteering opportunity is varied, interesting and highly rewarding. As an Online Sales Volunteer, you may be researching information and writing descriptions for the fascinating items that come in so we can secure the best price through our eBay online store. You could be answering questions and giving feedback to our valued customers or photographing goods and ultimately packing them up ready for dispatch.
Your key duties as an Online Sales Volunteer may involve
- Listing items on our eBay shop, writing a detailed description of the item and its condition.
- Researching the items to find out their potential value.
- Preparing and cleaning of the item before listing.
- Taking photographs of items to be listed.
- Responding to any customer queries in a professional, timely and helpful manner using the eBay platform.
- Packaging items safely and as described ready for dispatch.
Your hours as an Online Sales Volunteer
Our Holmbush Donation Centre is currently open Mondays to Saturdays from 10.00am to 4pm. We encourage you to do either a morning or an afternoon shift, but you can do as many or as few hours to suit you.
Your skills and qualities
- Previous experience and an understanding of selling on eBay would be valuable although not essential as we will provide free training for your role.
- You need to be reliable and adaptable and possess a good sense of humour with a willingness and enthusiasm to help us build up our eBay income.
- Computer skills are essential and ideally you’ll enjoy communicating with others. If you have a particular skill, such as photography, that you want to develop, we would love to hear from you.
Induction and training
To see if you like working with us you can come in for a taster session lasting 1 to 2 hours and have a go at some of the tasks this role calls for, like photographing items and packaging goods to send to customers. You’ll do this alongside another member of the team who’ll show you the ropes.
All our volunteers receive an induction, which includes a welcome tour of the Donation Centre, health and safety procedures and an introduction to the team. You may also be shown some of the equipment you’ll be using.
Volunteers will be expected to complete some mandatory training modules which are relevant to the role, this will be explained by the Donation Centre Manager on your first day.
What will you gain?
- A rewarding experience in a dynamic warehouse environment.
- Develop good customer service skills and an understanding of logistics and warehouse operations.
- A great confidence boost.
- Lots of laughs with people who’ll become your friends.
- The warmth that comes when you know you’re helping your local community.
- An understanding of the ethos of Cornish charity Cornwall Hospice.
Disclosure and Barring Service (DBS) check and references
This position is subject to a Disclosure and Barring Service check at Standard Level. Volunteers will also be required to provide 2 references and attend an interview.
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Retail online sales volunteer employer: CORNWALL HOSPICE CARE
Contact Detail:
CORNWALL HOSPICE CARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail online sales volunteer
✨Tip Number 1
Familiarise yourself with eBay's selling platform. Understanding how to list items, write descriptions, and respond to customer queries will give you a head start in the role. You can even practice by listing a few items of your own before applying.
✨Tip Number 2
Show your enthusiasm for charity work during any informal chats or taster sessions. Expressing your passion for helping the community and supporting Cornwall Hospice Care will make you stand out as a candidate who truly cares about the mission.
✨Tip Number 3
If you have any photography skills, be sure to highlight them! Good photos are crucial for online sales, and showcasing this skill can set you apart from other applicants. Consider bringing a portfolio of your work to the taster session.
✨Tip Number 4
Be prepared to discuss your adaptability and reliability. The role requires flexibility in hours and tasks, so sharing examples of how you've successfully adapted to changing situations in the past will demonstrate that you're a great fit for the team.
We think you need these skills to ace Retail online sales volunteer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Online Sales Volunteer. Familiarise yourself with tasks such as writing item descriptions, researching values, and customer interaction.
Tailor Your CV: Highlight any relevant experience you have, especially if you've worked with eBay or in a retail environment. Emphasise skills like communication, reliability, and adaptability that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the charity's mission. Mention why you want to volunteer with Cornwall Hospice Care and how your skills can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at CORNWALL HOSPICE CARE
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Cornwall Hospice Care and its mission. Share why you want to contribute to a charity that supports terminally ill patients and their families, as this will resonate with the interviewers.
✨Demonstrate Your eBay Knowledge
Even if you don't have extensive experience, show that you understand the basics of selling on eBay. Discuss any relevant skills or experiences you have, such as researching item values or writing descriptions, to highlight your potential.
✨Prepare for Practical Tasks
Since the role involves hands-on tasks like photographing items and packaging goods, be ready to discuss how you would approach these activities. You might even want to bring examples of your photography work if applicable.
✨Emphasise Teamwork and Communication Skills
As you'll be working closely with others, highlight your ability to communicate effectively and work as part of a team. Share examples from past experiences where you've successfully collaborated with others to achieve a common goal.