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For Companies At a Glance
- Tasks: Coordinate property listings, manage bookings, and provide excellent customer service.
- Company: Join a family-run luxury holiday business in beautiful Cornwall.
- Benefits: Enjoy competitive pay, employee discounts, and growth opportunities.
- Why this job: Be part of a passionate team creating unforgettable holiday experiences in Cornwall.
- Qualifications: Experience in property coordination or hospitality, strong communication skills, and a full UK driving licence.
- Other info: Work hours are Mon-Sat, with a day off during the week.
The predicted salary is between 28800 - 42000 ÂŁ per year.
2 days ago Be among the first 25 applicants
We are a family-run, luxury holiday business based in the heart of Cornwall, offering exceptional stays in some of the region’s most beautiful and unique properties. With a strong focus on personal service, high-end experiences, and attention to detail, we take pride in creating unforgettable holidays for our guests while building lasting relationships with our property owners.
As we continue to grow, we’re looking for a warm, professional, and organised Property and Sales Coordinator to join our small, dedicated team.
The Role
We are seeking a proactive Property and Sales Coordinator to join our team in beautiful Cornwall. This is an exciting opportunity for someone passionate about Cornwall and will play a key role within the business blending property management, sales, and outstanding customer care.
As a key point of contact between property owners, holiday guests, and the team, you’ll play a vital role in coordinating new property listings, supporting owners, and assisting the sales and managed services teams through effective communication, organisation, and local knowledge.
Key Responsibilities:
- Respond promptly to sales and booking enquiries via phone, email, and Live Chat, and Portals.
- Monitor reviews across all platforms (Feefo & Portals) and respond accordingly.
- Ensure guests receive accurate arrival information and excellent service throughout the lead up and duration of their holiday.
Property
- Assist the New Business Manager with the onboarding of new holiday homes within the Cornwall Hideaways portfolio ensuring all listing information, photography, descriptions, and compliance checks are complete.
- Assist the Managed Services team by working closely with property owners to ensure their homes are guest ready and maintained year-round by addressing maintenance, feedback, and coordinating housekeeping.
- Carry out property visits to aid with the onboarding of new properties and to also ensure standards and expectations are being met with existing properties.
- Manage complaints professionally and liaise with relevant teams to resolve promptly.
Out of Hours Emergency Cover
- Cover the emergency out of hours line on a rota basis – additional renumeration.
Requirements:
- Previous experience in property coordination, hospitality, or holiday lettings.
- Excellent interpersonal and written communication skills.
- Organised, reliable, and great at multitasking.
- Customer-focused with a friendly, professional approach.
- Strong IT skills; confident with bookings systems and CRM platforms.
- Full UK driving license and access to a vehicle. A company car is available for property visits.
What We Offer:
- Competitive salary plus additional remuneration for performance.
- Opportunity to work in a growing and supportive team.
- Employee discounts on holiday stays.
- Development opportunities to grow with a business that values passion and personality.
- The chance to play a part in Cornwall’s thriving holiday industry.
- 28 days holiday, including bank holidays – please note, due to the nature of the industry, holidays are restricted in the peak seasons.
Working hours: Mon – Sat, 9:00 – 17:00 (30-min lunch break), with a day off in the week. Includes covering the out of hours emergency phone on a rota basis.
To Apply:
Please send you CV and a brief cover letter outlining your suitability for the role tocareers@cornwallhideaways.co.uk
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Management
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Industries
Travel Arrangements
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Sales and Property Coordinator employer: Cornwall Hideaways
Contact Detail:
Cornwall Hideaways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Property Coordinator
✨Tip Number 1
Familiarise yourself with the local area of Cornwall. Understanding the unique properties and attractions in the region will not only help you in conversations with potential guests but also demonstrate your passion for the area, which is a key aspect of the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with guests and property owners, showcasing your ability to handle inquiries and complaints professionally will set you apart from other candidates.
✨Tip Number 3
Network within the local hospitality and property management community. Attend local events or join online groups related to holiday lettings in Cornwall. This can provide valuable insights and connections that may benefit your application.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with property management systems. Be ready to share specific examples of how you've successfully managed multiple tasks or projects in previous roles, as this is crucial for the Property and Sales Coordinator position.
We think you need these skills to ace Sales and Property Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property coordination, hospitality, or holiday lettings. Emphasise your organisational skills and customer-focused approach, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Cornwall and the holiday industry. Mention specific experiences that demonstrate your ability to manage properties and provide excellent customer service.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors. Use clear and professional language to convey your suitability for the position.
Highlight IT Proficiency: Mention any experience you have with booking systems and CRM platforms. This will show that you are tech-savvy and ready to handle the digital aspects of the job.
How to prepare for a job interview at Cornwall Hideaways
✨Show Your Passion for Cornwall
Make sure to express your enthusiasm for Cornwall and its unique properties during the interview. Share any personal experiences or connections you have with the area, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Your Customer Service Skills
Since the role focuses heavily on customer care, be prepared to discuss specific examples of how you've provided excellent service in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage multiple tasks and priorities. You might want to share tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, particularly in handling guest complaints or coordinating property management tasks. Think through potential situations you might face in the role and how you would address them.