Fundraising Officer in Cornwall

Company Description: Since 2003, Cornwall Community Foundation has awarded over £23 million to support more than 9,000 grassroots organisations in Cornish communities. The Foundation focuses on connecting individuals and businesses who want to make a difference with impactful local projects. With the support of generous donors investing in endowed and immediate impact funds, the organisation generates resources to empower change. Through careful assessment, it provides vital grants to community groups that need them most.

Job Purpose: This is an exciting opportunity to join CCF's development team at the heart of our fundraising and communications activity. Working alongside our CEO, Philanthropy Director, Development Director, Fundraising Manager, Events Officer, and Marketing Officer, you will provide essential support across income management, donor stewardship, events administration, and content creation. This role would suit someone looking to build or develop a career in the charity sector, someone who is highly organised, comfortable juggling competing priorities, and genuinely motivated by the difference that community philanthropy can make.

Job Description: The responsibilities of the Fundraising Officer are as follows:

• Income Processing and CRM Management: Working closely with the Finance Assistant, accurately post all non-automated donations onto Salesforce Lightning and ensure that Relationship Managers are informed about gifts in a timely manner. Support all Fund Development team members in ensuring that file notes and relationship details on Salesforce are kept up to date. Run reports as requested by colleagues to support board reporting and fundraising performance reviews.
• Donor Stewardship: Assist the Fund Development team with donor stewardship activity, including thank-you correspondence following donations. Oversee the Friends membership scheme, including working with the wider team on recruitment campaigns and general messaging, working with the Friends and Events Committee, and managing the welcome and retention processes. Provide administrative support for other membership programmes, supporting the team to maintain accurate records and ensure members receive timely and appropriate communications. Support the creation and delivery of targeted donor communications, campaigns and impact reports, including the management of direct mailouts.
• Events and Marketing Support: Provide support to the Events Officer in the lead-up to, during and after events, including ensuring the related Salesforce campaign is kept up to date. Assist the Marketing Officer in producing content for CCF's online channels, including social media posts, website blogs, and newsletters.
• Office Administration and Communications: In collaboration with the Finance Assistant, monitor and manage the general office inbox, answer and direct the main office telephone line, and ensure office post is checked weekly. Any other administrative support required by the wider staff team. Provide cover for the Finance Assistant on occasion.

Person Specification: A genuine passion for CCF's vision and mission, and an understanding of the needs of communities across Cornwall. Experience of or a strong interest in the third sector, whether through paid employment, volunteering, or community involvement. Confident user of Microsoft 365, with good working knowledge of Excel. Experience of using a CRM database, with the ability to learn a new system quickly (CCF uses Salesforce Lightning). Excellent organisational skills, with the ability to prioritise a varied workload, meet deadlines, and manage requests from multiple colleagues simultaneously. A self-starter who can work independently as well as collaboratively within a small team. Adaptable and willing to support colleagues across different areas of the team's work as needs arise. Strong written and verbal communication skills, with high attention to detail. Discretion and professionalism when handling donor and supporter information. Current driving licence and access to a vehicle.

Additional Skills and Knowledge: Familiarity with Salesforce. Experience of or interest in digital content creation, written, visual, or video. Understanding of Gift Aid processes and requirements. Understanding of GDPR and other fundraising-related laws and regulations. Experience of supporting events or marketing campaigns. Knowledge of Cornwall's voluntary and community sector.

What We Offer: The chance to work at the heart of Cornwall's philanthropic community. A varied and meaningful role in a supportive, collaborative team. 26 annual leave plus bank holidays.

Application: All applications and CVs must be sent with a covering letter to tamas.haydu@cornwallfoundation.com.