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For Companies At a Glance
- Tasks: Provide top-notch technical support and advice to customers and dealers.
- Company: Join a leading company in the digital print industry, known for innovation.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer experience and technical expertise.
- Qualifications: Strong communication skills and a background in digital print or graphics required.
- Other info: Full clean driving license needed; remote work options may be available.
The predicted salary is between 27000 - 30000 £ per year.
The Product Technical Support role provides best-in-class product advice and technical support to our customers and dealers. You will likely have come from a wide format graphics print or installation background, with expertise in digital print, colour management and application. Through telephone support and the use of CRM, you will be providing excellent customer experience. You will be effectively resolving cases, troubleshooting, and giving advice to product inquiries. Reporting to the Technical Manager and aligned to our quality management team in our production facility, you will be working alongside and supporting our sales office and marketing teams and supporting our product specialist teams.
Responsibilities
- Provide advice for customers and dealers to select the right product for the application.
- Deliver best in class first line of technical support to our customers and dealers.
- Case handling through telephone support, Zendesk, and collaboration with sales teams.
- Troubleshooting and investigation of application, print, installation and product cases.
- Log and manage cases on CRM system.
- Make effective use of the range of resources and team learning available.
- Supporting our production quality control and our product sector specialists.
- Provide ad-hoc onsite support for training and application and print issues in the UK.
Further Support
- Supporting marketing in production of in-house assets, events, training.
- Supporting new product development, trials and testing.
- Updating technical documentation.
Requirements
- Highly customer orientated.
- Excellent verbal and written communication skills.
- Strong technical expertise in digital print, colour management and application.
- Likely to have a background in wide format graphics print or installation background.
- MS Excel Skills, numerical, and writing skills for report case writing.
- Proactive, solution driven.
- Full clean driving license.
Product Technical Support employer: Cornucopia IT Resourcing
Contact Detail:
Cornucopia IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Technical Support
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in digital print and colour management. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in a simple way. Since the role involves providing support to customers and dealers, being able to convey information clearly is crucial.
✨Tip Number 3
Get hands-on experience with CRM systems like Zendesk if you haven't already. Being comfortable with these tools will give you an edge, as you'll be expected to log and manage cases efficiently.
✨Tip Number 4
Network with professionals in the wide format graphics print industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
We think you need these skills to ace Product Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital print, colour management, and any relevant technical support roles. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technical support. Mention how your background in wide format graphics print aligns with the role and how you can contribute to the team.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including examples of how you've successfully communicated complex technical information to customers or colleagues in the past.
Highlight Problem-Solving Abilities: Provide specific instances where you've effectively resolved technical issues or improved processes. This will demonstrate your proactive, solution-driven approach, which is essential for the Product Technical Support position.
How to prepare for a job interview at Cornucopia IT Resourcing
✨Showcase Your Technical Expertise
Make sure to highlight your background in digital print and colour management during the interview. Be prepared to discuss specific examples of how you've applied your technical knowledge in previous roles, as this will demonstrate your capability to provide best-in-class support.
✨Demonstrate Customer Orientation
Since the role is highly customer-focused, share experiences where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you prioritise customer satisfaction.
✨Familiarise Yourself with CRM Tools
As you'll be using a CRM system for case management, it’s beneficial to mention any experience you have with similar tools like Zendesk. If you haven't used them before, do some research on their functionalities so you can speak confidently about how you would manage cases effectively.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting processes. Prepare to discuss how you approach problem-solving, particularly in relation to print and installation issues. You might even be given a hypothetical scenario to resolve, so think through your methodology in advance.
