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For Companies At a Glance
- Tasks: Provide top-notch support to users via phone, email, and live chat.
- Company: Join a fast-growing tech company revolutionising customer support in the SaaS space.
- Benefits: Enjoy a competitive salary of £27,000 plus a fantastic benefits package.
- Why this job: Be part of an innovative team and grow your skills in a dynamic environment.
- Qualifications: Experience in tech support and a strong grasp of APIs, databases, and CRM tools required.
- Other info: This role offers hybrid working options and potential for career advancement.
The predicted salary is between 21600 - 32400 £ per year.
An innovative, fast-growing tech company is looking for a Customer Support Executive to deliver first-line support to users of its SaaS platform. This role focuses on troubleshooting, guiding customers through queries, and ensuring excellent service across phone, email, and live chat.
Key Responsibilities
- Provide technical and product support to customers.
- Troubleshoot issues, escalate where needed, and ensure SLAs are met.
- Maintain accurate CRM records (Microsoft Dynamics 365).
- Ensure GDPR compliance and handle client communications professionally.
- Support ad-hoc tasks such as reporting, data cleansing, and platform optimisation.
Ideal Candidate
- Experience in customer-facing tech support or application support.
- Strong technical understanding (APIs, databases, HTML, PHP, Java).
- Familiar with SaaS, Google Analytics, Excel, and CRM tools.
- Excellent communication, problem-solving, and multitasking skills.
- Interest in growing into a team lead or mentoring role.
Customer Support Executive employer: Cornucopia IT Resourcing
Contact Detail:
Cornucopia IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the SaaS platform that the company offers. Understanding its features and common issues can give you an edge during interviews, as you'll be able to demonstrate your proactive approach and technical knowledge.
✨Tip Number 2
Brush up on your technical skills, especially in areas like APIs, databases, and HTML. Being able to speak confidently about these topics will show that you're not just a customer support candidate, but someone who can truly understand and resolve technical issues.
✨Tip Number 3
Prepare for role-play scenarios where you might need to troubleshoot a customer's issue. Practising how to communicate effectively and calmly under pressure will help you shine during the interview process.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing tech support or application support. Emphasise your technical skills, especially with APIs, databases, and any familiarity with SaaS platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully handled customer queries or technical issues in the past.
Highlight Technical Proficiency: In your application, clearly outline your technical understanding of tools like Microsoft Dynamics 365, Google Analytics, and Excel. This will demonstrate your capability to handle the responsibilities of the role effectively.
Show Enthusiasm for Growth: Express your interest in growing into a team lead or mentoring role within your application. Companies appreciate candidates who are eager to develop and take on more responsibilities.
How to prepare for a job interview at Cornucopia IT Resourcing
✨Showcase Your Technical Skills
Since the role requires a strong technical understanding, be prepared to discuss your experience with APIs, databases, and programming languages like HTML and PHP. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Excellent Communication
As a Customer Support Executive, communication is key. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would handle customer queries across different channels like phone, email, and live chat.
✨Familiarise Yourself with CRM Tools
The job mentions using Microsoft Dynamics 365 for maintaining CRM records. If you have experience with this or similar tools, make sure to mention it. If not, do some research on how CRM systems work and be ready to discuss their importance in customer support.
✨Express Your Interest in Growth
The ideal candidate should be interested in growing into a team lead or mentoring role. During the interview, express your aspirations for career development and how you see yourself contributing to the team's success in the long run.
