Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance customer service operations across Europe in a dynamic tech environment.
- Company: Join a leading technology company making waves in customer service solutions.
- Benefits: Enjoy a hybrid work model with a competitive salary and growth opportunities.
- Why this job: Be part of a pivotal role that shapes customer experiences and drives innovation.
- Qualifications: 3+ years in a leadership role within a contact centre or BPO environment required.
- Other info: Flexibility to travel across Europe is essential for this role.
The predicted salary is between 43000 - 67000 £ per year.
An exciting opportunity has arisen for a dedicated Contact Centre Manager to join a leading technology company. This pivotal role involves providing technical operational services, consulting, and implementation support within the European Regional Office, enhancing customer service operations across Europe.
The ideal candidate will possess extensive knowledge of customer service business practices and business applications, with experience in enterprise software solutions consulting being highly advantageous.
Qualifications and Experience:- Minimum of 3 years’ experience as a Team Leader, Data Analyst, Quality or Training Manager in a BPO/contact centre, or as a Manager in a brand customer service/contact centre team
- Strong analytical and presentation skills, with proficiency in MS Office
- Familiarity with Contact Centre as a Service (CaaS) systems such as SAP, Salesforce, Hybris, and related processes
- Excellent arbitration and coordination skills to manage potential disputes among BPOs, subsidiaries, and headquarters
- Ability to derive valuable insights through strong data literacy skills
- Flexibility and willingness to travel within and outside Europe as required
- Strong interpersonal skills within an intercultural working environment
- Comprehensive understanding of the latest contact centre solutions/platforms and voice networks (IVR, CTI) is a plus
Contact Center Manager employer: Cornucopia IT Resourcing
Contact Detail:
Cornucopia IT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technology, especially platforms like SAP and Salesforce. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the contact centre industry through LinkedIn or relevant forums. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service operations in previous roles. Highlighting your analytical skills and successful implementations will set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and willingness to travel by mentioning any past experiences where you adapted to different environments. This will align well with the job's requirements and demonstrate your readiness for the role.
We think you need these skills to ace Contact Center Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre management, customer service practices, and any specific software solutions mentioned in the job description, such as SAP or Salesforce.
Craft a Compelling Cover Letter: In your cover letter, emphasise your analytical skills and experience in managing teams within a BPO or contact centre environment. Mention specific achievements that demonstrate your ability to enhance customer service operations.
Showcase Your Technical Skills: Clearly outline your proficiency with MS Office and any familiarity with CaaS systems. If you have experience with data analysis or presentation tools, be sure to include that as well.
Highlight Interpersonal Skills: Given the role's emphasis on managing disputes and working in an intercultural environment, provide examples of how you've successfully navigated challenges in team dynamics or customer interactions.
How to prepare for a job interview at Cornucopia IT Resourcing
✨Showcase Your Leadership Experience
As a Contact Centre Manager, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, highlighting your experience as a Team Leader or Manager in a contact centre environment.
✨Demonstrate Analytical Skills
Since strong analytical skills are essential for this role, come ready to share instances where you've used data to drive decisions. Discuss any tools or software you've used, especially if you're familiar with MS Office or CaaS systems like SAP and Salesforce.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in managing disputes among BPOs or subsidiaries. Think of scenarios where you successfully resolved conflicts and be ready to explain your approach.
✨Highlight Intercultural Communication Skills
Given the international nature of the role, it's important to demonstrate your ability to work in an intercultural environment. Share experiences where you've effectively communicated and collaborated with diverse teams across Europe.
