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- Tasks: Be the go-to person for customers needing parts and services, ensuring top-notch support.
- Company: Join a leading agricultural dealership with a supportive and friendly culture.
- Benefits: Enjoy 33 days holiday, staff discounts, and a clear progression plan.
- Why this job: Kickstart your career in a dynamic environment while learning about machinery and customer service.
- Qualifications: A willingness to learn, good IT skills, and attention to detail are essential.
The predicted salary is between 22000 - 26000 £ per year.
As a Trainee Parts Representative, you'll be a vital part of our aftersales team, ensuring our customers have fast, accurate access to the parts they need to keep their machinery running at its best. You will receive in-house training and mentoring to develop in this role and beyond. So, if you are a team player, can build rapport with our customers, and have a positive can-do attitude, this outstanding opportunity awaits you! Bonus points if you like tractors, wellies and good cups of tea!
Main Duties & Responsibilities:
- Be the first point of contact for customers in the outlet and over the phone for any merchandise, parts or service enquiries.
- Develop excellent relationships with our customers to enable a first-class service and encourage continued custom.
- Develop knowledge of the full range of parts, tools, equipment and services we offer.
- Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations.
- Ensure payments are handled in line with procedure, completing invoicing and administrative tasks as needed.
- Maintain inventory and merchandise displays, ensuring the shop floor is welcoming and well-presented.
What We’re Looking For:
- A willingness to learn and develop.
- Good IT skills with the ability to use standard IT applications and learn new platforms/systems easily.
- Strong attention to detail ensuring accuracy in order details, product numbers, pricing and CRM administration.
What We Offer:
- 33 days holiday per year (including bank holidays).
- Buy/sell annual leave scheme.
- Access to 24/7 confidential helpline and counselling.
- Online GP access for you and your immediate family.
- Staff discounts for parts, equipment and merchandise in our shops.
- Pension scheme with employer contributions.
- Branded workwear provided.
- A defined progression plan for development to Parts Representative and beyond.
- A supportive and friendly environment.
Job Type & Hours: Full time/ Permanent/ 8am-5.30pm Mon-Fri plus alternate Saturday mornings.
Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions. We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.
Trainee Parts Representative (Kendal & Carlisle Depots) employer: Cornthwaite Group
Contact Detail:
Cornthwaite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Parts Representative (Kendal & Carlisle Depots)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cornthwaite Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their aftersales crew.
✨Tip Number 2
Practice your people skills! As a Trainee Parts Representative, you'll be chatting with customers all day. Try role-playing with a friend to get comfortable with building rapport and handling enquiries like a pro.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Employers love to see that you're ready to learn and take on new responsibilities with enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Cornthwaite Group. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Trainee Parts Representative (Kendal & Carlisle Depots)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about becoming a Trainee Parts Representative and that you genuinely care about providing excellent service to our customers.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share a bit about yourself, your interest in parts and machinery, and how you can contribute to our team. A personal touch goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cornthwaite Group
✨Know Your Parts
Before the interview, brush up on your knowledge of the parts and services offered by the company. Familiarise yourself with common agricultural machinery and their components. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Show Off Your People Skills
As a Trainee Parts Representative, building rapport with customers is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve gone the extra mile to help someone out – this will highlight your positive can-do attitude!
✨Demonstrate Your Willingness to Learn
The company values a willingness to learn and develop. Be ready to discuss how you’ve approached learning new skills in the past. Whether it’s through formal training or self-study, showing that you’re eager to grow will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific customer query or how you’d manage inventory. Think through these situations beforehand so you can respond confidently and demonstrate your problem-solving skills.