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- Tasks: Lead client relationships and ensure top-notch service delivery in a dynamic FinTech environment.
- Company: Join Cornspring, an innovative FinTech start-up revolutionising Family Office services with AI.
- Benefits: Enjoy competitive salary, private medical insurance, and hybrid working options.
- Why this job: Be at the forefront of AI-driven finance and tackle complex challenges that matter.
- Qualifications: Experience in client-facing roles within financial data or reporting firms is essential.
- Other info: Collaborative start-up culture with exceptional learning and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Cornspring is an innovative FinTech start-up with a mission to empower Family Offices and Asset Owners with real-time, AI-driven data intelligence and portfolio insights. We are tackling one of the most complex and valuable challenges in finance. Our clients operate at the highest levels of global markets, managing billions in assets, yet they remain constrained by legacy systems that are slow, fragmented, and outdated. Cornspring is redefining Family Office services by applying state-of-the-art generative AI and Large Language Models to investment, accounting, and operational data. Our platform delivers faster insights, greater transparency, and entirely new ways of interacting with financial information.
The role involves being responsible for the end-to-end stewardship of assigned clients' service relationship from data onboarding through to service delivery, ensuring accuracy, continuity, responsiveness, and confidence in Cornspring's service. As the "custodian of client trust", you will own the client's lived experience of the data on our platform and our service delivery to clients. You will ensure that all clients receive the same level of professionalism, care, responsiveness, diligence, and escalation seriousness.
Key Responsibilities:
- Own onboarding engagement, narrative and timeline
- Set and manage expectations around data, reporting, LLM Chat and service scope
- Lead Quarterly Business Reviews / check-ins (formal or informal)
- Triage client issues, decide severity and determine escalation path
- Communicate clearly and calmly during incidents
- Translate technical or data complexity into clear, client-appropriate explanations
- Coordinate internally to resolve issues
- Identify renewal risks, expansion signals, and recurring pain points
- Build trusted, long-term relationships with client stakeholders
- Feed structured insight back into product, data, and leadership teams
Requirements:
- Prior experience in client-facing roles within financial data or reporting firms, asset managers, wealth platform service providers, or large multi-family offices
- Commercially aware and credible with investment and accounting operations staff at a family office, especially when working with CFO, CIO and Head of Operations profiles
- Judgement remains calm under ambiguity
- Able to explain complex data behaviour simply
Competitive salary and benefits, including private medical insurance, cash plan, life insurance, and income protection. Hybrid working: three days per week in our City of London office. An opportunity to work at the forefront of AI-driven finance, tackling genuinely complex and high-impact challenges. A collaborative, high-ownership start-up environment offering exceptional learning opportunities. The chance to help shape the future of Family Office and Asset Management technology.
Client Service Lead in London employer: Cornspring
Contact Detail:
Cornspring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work with family offices or asset management. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding Cornspring's mission and values. Be ready to discuss how your experience aligns with their focus on client trust and data intelligence. Show them you're not just another candidate, but someone who genuinely gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since you'll be translating complex data into simple terms, make sure you can explain your past experiences clearly and confidently. Mock interviews with friends can help you nail this down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Cornspring and ready to take on the challenge of redefining Family Office services.
We think you need these skills to ace Client Service Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Lead role. Highlight your experience in client-facing roles and how it aligns with our mission at Cornspring. We want to see how you can bring value to our innovative FinTech environment!
Showcase Your Communication Skills: Since you'll be the 'custodian of client trust', it's crucial to demonstrate your ability to communicate complex data simply. Use clear language in your application to show us you can translate technical jargon into client-friendly explanations.
Highlight Relevant Experience: We’re looking for someone with a solid background in financial data or reporting. Make sure to emphasise any previous roles where you've worked with investment and accounting operations, especially if you've interacted with high-level stakeholders like CFOs or CIOs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Cornspring
✨Know Your Client Inside Out
Before the interview, dive deep into Cornspring's mission and services. Understand how they empower Family Offices and Asset Owners with AI-driven data intelligence. This knowledge will help you demonstrate your genuine interest and ability to connect with their clients' needs.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully managed client relationships, especially in financial data or reporting roles. Highlight how you built trust and handled complex situations calmly, as this is crucial for the Client Service Lead position.
✨Communicate Clearly and Confidently
Practice explaining complex data concepts in simple terms. During the interview, focus on clear communication, especially when discussing how you would translate technical issues to clients. This will showcase your ability to be the 'custodian of client trust'.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement under ambiguity. Think of potential client issues you might face and how you would triage and escalate them. This preparation will show that you're proactive and ready to handle challenges.
