GP Medical Receptionist in Manchester

Part Time 25.5 hours per week working on Monday to Friday (worked on a rota basis 8.00am/1.30pm, 1.30pm/6.30PM) as a mixture of shifts through the week. We are a friendly busy GP training Practice who are looking for an enthusiastic, hardworking and sociable team player to join our dedicated team. Sense of humour essential. Previous experience of working in a General Practice is preferred although training will be provided to a suitable candidate. If you are customer focused, with an eye for detail and willing to go that extra mile for our patients, you are the ideal candidate.

Covid 19: We are a patient facing service. Some risk remains which cannot be eliminated and application for the roles means that you accept the small risk associated with working in a GP Practice.

Main duties of the job:

• The primary responsibility is to provide a high quality clerical, administrative service to our patients.
• Responsible for all front of house services and patient signposting.
• The ability to use own judgement, resourcefulness & common sense, work under pressure whilst remaining calm is essential, as is the ability to work as part of a team.
• A flexible and co-operative approach is essential.
• All aspects of reception and administration duties within a GP Practice including but not limited to:

• Dealing with patient queries by telephone, online platform and in person.
• Assisting all members of the Practice team.
• Adhering to health and safety, confidentiality, policies and procedures plus mandatory training.
• All reasonable tasks as required by Management and Doctors.

About us: We operate with a friendly and supportive ethos in mind at all times. Our main priority is patient centred care within a warm and caring environment. Patient and staff wellbeing is fundamental to our Practice ethos and we continually strive to learn, grow and improve in line with new technologies and developments in healthcare.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol).
• Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor (as per visit protocol).
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information onto the computer as required.
• Ensure correspondence, reports, results etc. are scanned/ filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Make and serve refreshments, ensure the kitchen is kept clean in turn with other staff.
• To provide general support to the Doctors, Practice Manager and Health Professionals involving word processing with general clerical work.
• Input Patient Data ensuring correct read codes are used.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computer clinic system in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• To provide cover for members of the Reception team during periods of sickness and annual leave.
• In liaison with the Team Leader maintain adequate supplies of office stationery in order to perform your duties.
• Any other duties deemed reasonable by the Partners / Practice Manager.
• Open up the reception/admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the reception area is totally secured, telephone system is switched over to the Out of Hours Service.
• Ensure all confidential information/prescriptions are locked away.
• Undertake any other additional duties appropriate to the post as requested by the Partners.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Maintain work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality: The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services: The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification:

• Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
• Polite and patient focused.
• Self-motivated.
• Articulate.
• Ability to work under pressure.
• Good written and verbal communication skills.
• Adaptable / Flexibility.
• Reliable / Proven attendance record.
• Sense of humour.

Education/Requirements:

• Good level of general education.
• Typing / Word Processing Qualification.
• Able to present a positive image of herself/himself and the Practice.
• Honesty and Integrity.
• Confidentiality.
• Ability to work individually & as part of a team.
• Ability to build working relationships.
• Ability to work in a helpful manner.
• Well Organised.

Knowledge / Skills:

• Time Management.
• Planning and prioritising.
• Problem solving.
• Accuracy in work.
• Able to work to tight deadlines.
• Able to work to protocols / guidelines.
• Ability to communicate effectively to the practice team.

Experience:

• General Practice/NHS.
• Customer Care (min 2 years).
• Dealing with the public.
• Ability to work on own initiative.
• Able to cope with unexpected situations and provide solutions to problems.
• Able to communicate effectively and clearly.