At a Glance
- Tasks: Ensure top-notch quality and compliance in maintenance services across the Cornerstone estate.
- Company: Join a dynamic team focused on operational excellence and continuous improvement.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Fast-paced role with opportunities to influence and lead improvements.
- Why this job: Make a real impact by driving service performance and enhancing supplier relationships.
- Qualifications: Experience in supplier management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Operations and Quality Manager is responsible for assuring the quality, compliance and performance of supplier-delivered Planned Preventative Maintenance (PPM) and Reactive Maintenance services across the Cornerstone estate.
The role drives operational excellence through supplier governance, auditing, performance management, compliance oversight and continuous improvement activities
SCOPE
Manage the governance, quality assurance and operational oversight of supplier-delivered maintenance activities across the Cornerstone estate, ensuring services are delivered in line with contractual obligations, statutory requirements and agreed service levels.
Monitor supplier performance through regular reporting, auditing, KPI review and service governance processes, maintaining accurate records and management information to support operational decision-making.
Work closely with internal operational teams, shareholders, service partners and suppliers to ensure delivery standards are maintained, risks are effectively managed and service performance continuously improves.
Support the identification and resolution of service issues, defects, remedial works and compliance concerns through effective stakeholder engagement, escalation management and structured governance activities.
Conduct site audits and assurance activities where required to validate service quality, compliance standards and supplier performance across the estate
DELIVERY
Deliver robust supplier governance and quality assurance processes that ensure maintenance services are completed safely, compliantly and within agreed service levels.
Accountable for monitoring and reporting supplier performance against contractual KPIs, identifying trends, risks and improvement opportunities through analysis of operational and compliance data.
Drive continuous improvement initiatives by identifying recurring issues, implementing corrective actions and supporting suppliers in achieving improved service outcomes and operational efficiency.
Manage and escalation risks, issues and dependencies impacting maintenance delivery, ensuring appropriate mitigation plans are agreed and implemented with suppliers and stakeholders.
Provide clear and accurate performance reporting and governance updates to senior leadership, operational teams and shareholders, supporting informed decision-making and operational transparency.
Success in the role is measured through achievement of service performance targets, supplier compliance levels, audit outcomes, quality standards, risk management effectiveness and the successful delivery of continuous improvement initiatives.
ROLE EXPERTISE
Strong understanding of supplier governance, quality assurance, operational performance management and compliance within a complex operational environment.
Ability to analyse operational data, identify trends and insights, and translate findings into measurable performance improvements.
Experienced in managing supplier relationships, facilitating governance forums and engaging with stakeholders at all levels, including senior leadership and external partners.
Strong risk management, problem-solving and decision-making skills with the ability to operate independently while balancing multiple priorities in a fast-paced environment.
Knowledge of maintenance operations, telecoms infrastructure, site delivery or asset management environments would be advantageous.
Capable of influencing stakeholders, challenging supplier performance constructively and driving accountability for service delivery outcomes.
Experience conducting audits, managing corrective actions and ensuring compliance with contractual, regulatory and operational requirements.
- KNOWLEDGE, SKILLS AND EXPERIANCE
- Significant experience in supplier management, operational governance, quality assurance, service delivery or performance management within a complex operational environment.
- Experience monitoring and managing supplier performance against contractual KPIs and service level agreements.
- Proven ability to conduct audits, analyse data and produce meaningful performance reporting.
- Strong stakeholder management skills with the ability to influence, challenge and build effective working relationships across multiple functions and organisations.
- Experience identifying and managing risks, issues and dependencies to drive operational outcomes.
- Strong analytical capability with intermediate to advanced Excel skills.
- Excellent communication, presentation and problem-solving skills.
- Experience working within maintenance, infrastructure, telecoms, utilities or similar operational environments.
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Operations and Quality Manager in Theale employer: Cornerstone
At Cornerstone, we pride ourselves on being an excellent employer, offering a supportive work culture where compassion and community impact are at the heart of what we do. Our part-time Compassionate Care Assistants in Peterhead benefit from flexible working hours, comprehensive paid training, and ample opportunities for professional growth, all while making a meaningful difference in the lives of those we serve. Join our dedicated team and experience the rewarding nature of helping individuals lead fulfilling lives in their own homes.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Quality Manager in Theale
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations and Quality Manager at Cornerstone!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Cornerstone or be willing to refer you for that Operations and Quality Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Cornerstone who’s on the lookout for their next Operations and Quality Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations and Quality Manager role at Cornerstone!
We think you need these skills to ace Operations and Quality Manager in Theale
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Cornerstone. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Cornerstone
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Cornerstone. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
