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For Companies At a Glance
- Tasks: Lead major customer accounts, driving growth and ensuring outstanding delivery performance.
- Company: Leading UK mobile infrastructure services company focused on innovation.
- Benefits: Competitive salary, 30 days annual leave, hybrid working, and private medical insurance.
- Why this job: Shape commercial strategy and make a real impact in a dynamic environment.
- Qualifications: Extensive experience in managing large strategic accounts and strong negotiation skills.
- Other info: Join a diverse team committed to equity and inclusion with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our Vision: Continue to be the leading UK mobile infrastructure services company.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company's development. We have come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.
We are looking for a Key Account Manager to lead the commercial, operational, and strategic success of our major customers. You will own the full customer lifecycle—driving profitable growth, strengthening long-term partnerships, and ensuring consistently outstanding delivery performance.
In this senior role, you will lead high value commercial negotiations, manage complex escalations, and identify opportunities to expand the value we deliver to our customers. You will play a key part in shaping our commercial strategy while ensuring strong governance, accurate forecasting, and full contractual performance across your account portfolio.
Responsibilities
- Drive profitable revenue and margin growth across a strategic account portfolio.
- Deliver accurate financial forecasting, strong contractual performance, and high customer satisfaction.
- Lead complex commercial negotiations, including contract formation, renewals, variations, remediation, and change control.
- Identify and convert upsell, cross-sell, and solution expansion opportunities.
- Resolve complex commercial and operational escalations, protecting both customer relationships and our commercial position.
- Champion continuous improvement initiatives that enhance service quality, delivery maturity, and customer value.
- Proactively manage commercial, operational, and reputational risks across accounts.
- Work closely with cross-functional teams to deliver strategic outcomes, even without direct line management authority.
Qualifications
- You will bring extensive experience managing large, complex strategic accounts in telecoms, digital infrastructure, utilities, or similarly regulated, asset-intensive sectors.
- You have a strong track record of operating at scale with significant financial responsibility, including material P&L ownership and enterprise-level commercial accountability.
- You combine exceptional commercial acumen, financial literacy, and negotiation expertise with the ability to build credibility at C-suite level.
- You are confident leading cross-functional teams through influence rather than authority and can align diverse stakeholders to deliver enterprise-level outcomes.
- You are a strategic thinker with deep operational understanding, able to translate strategy into clear, actionable commercial and delivery plans.
- You communicate confidently at an executive level and are comfortable operating autonomously, applying sound judgement to navigate ambiguity, complexity, and competing priorities.
- Your background includes senior customer-facing, commercial, account leadership, or general management roles, ideally involving complex delivery models and end-to-end P&L accountability—providing the strong foundation needed to excel in this role.
Why Join Us?
- Reward & Recognition: Competitive salary and an excellent bonus structure.
- Time to Recharge: 30 days' annual leave.
- Long Term Security: Competitive pension scheme and life insurance.
- Flexibility: Hybrid working to help you balance work and home life.
- Health & Wellbeing: Private medical insurance including dental and optical cover.
- Lifestyle Perks: Cycle to Work scheme, Electric Car scheme, and retail discounts.
- Community & Growth: A generous refer a friend scheme.
Commitment to Equity, Diversity, and Inclusion
Our commitment to Equity, Diversity, and Inclusion (EDI) is fundamental to our success. We strive to cultivate an inclusive environment where every employee feels valued, respected, and empowered. By embracing unique perspectives and experiences, we drive innovation and move our organisation forward; therefore, we recognise the importance of welcoming applications from candidates of all backgrounds.
If you require any adjustments during the recruitment process, please let us know.
Key Account Manager x 2 in Theale employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager x 2 in Theale
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company thoroughly and understand their values and mission. Be ready to discuss how your experience aligns with their goals, especially around customer success and strategic growth. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing accounts and driving growth. Use specific examples that demonstrate your commercial acumen and negotiation skills—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team. So, take that extra step and submit your application directly!
We think you need these skills to ace Key Account Manager x 2 in Theale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing large accounts and any relevant achievements that align with our mission of excellence in delivery.
Showcase Your Negotiation Skills: Since this role involves leading complex commercial negotiations, be sure to include examples of successful negotiations you've led in the past. We want to see how you’ve driven profitable growth and strengthened partnerships.
Demonstrate Strategic Thinking: We’re looking for someone who can translate strategy into actionable plans. Use your application to illustrate how you’ve developed and executed strategies in previous roles, especially in asset-intensive sectors.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cornerstone
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to revenue growth, margin performance, and customer satisfaction scores. Be ready to discuss how you've driven these numbers in past roles.
✨Master the Art of Negotiation
Expect to talk about your negotiation strategies during the interview. Prepare examples of complex negotiations you've led, focusing on how you achieved win-win outcomes. Highlight your ability to manage escalations and maintain strong relationships while protecting commercial interests.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset. Be prepared to discuss how you've translated high-level strategies into actionable plans. Think of specific instances where your strategic decisions led to successful outcomes for your accounts.
✨Build Credibility with C-Suite
You'll be interacting with senior executives, so it's crucial to convey confidence and credibility. Prepare to share experiences where you've influenced stakeholders at the executive level, showcasing your ability to align diverse teams towards common goals.
