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For Companies At a Glance
- Tasks: Manage customer applications and ensure fast processing for revenue generation.
- Company: Join a leading telecom company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the first point of contact for customers and make a real impact in their experience.
- Qualifications: Experience in data management and customer service, preferably in telecoms.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
To manage the incoming applications from 3rd party customers (non-Anchor Tenants). Be the first point of contact for 3rd Party customers advising on the status of applications and drive the process to ensure the fastest time to revenue is achieved. Support the Customer Order Analysts with processing Anchor Tenant demand into Cornerstone, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within Cornerstone scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
KEY RESPONSIBILITIES
- Manage 3rd Party Applications into Cornerstone.
- Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers.
- Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.
- Be the first point of contact for customers and build relationships as necessary and promote Cornerstone as the first choice of network provider.
- Manage offer letters and quotes to customers ensuring costs are accurate and timely.
- Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.
- Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and processes that enable Cornerstone to provide services to the customer that is considered to be best in class.
Processing Service Order Requests (SOR)
- Effectively process all Service Order Requests that are received by the Cornerstone Demand team.
- Use key business reports and financial information to ensure that requests are within Cornerstone business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
- Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
Change Management
- Effectively process all Change Requests that are received by the Cornerstone Demand team.
- Use key business reports and financial information to ensure that requests are within Cornerstone business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
- Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
Database Management
- Ensure all demand is processed & aligned through Commercial Services access database system to ensure a holistic view of all projects & programs under Cornerstone management, creating a central business record of all site activity.
- Ensure all data input is cleansed and valid to maintain quality data records.
Stakeholder Management
- Support, develop and maintain business relationships by working with internal & external stakeholders to deliver quality demand profiles.
- Ensure relevant stakeholders are aligned with Cornerstone demand strategies, understand Cornerstone supplier strategies and are regularly updated to any changes to ensure continued customer engagement.
Support Supplier Management
- Ensure constant alignment with Cornerstone business supplier strategies ensuring demand is released with current strategies and plans.
- Proactively manage general demand queries from suppliers to ensure accurate and efficient project delivery.
Compliance & Security
- Support and contribute actively to health and safety, environmental, business continuity and information security arrangements that meet our obligations to our customers.
PERSON SPECIFICATION (EXPERTISE)
- Experience in data management & Program support, and experience in working with and managing demanding customers.
- Experience within the telecoms industry.
- Experienced in process creation and continuous improvement programmes.
- Educated to A level, and preferably educated to Degree level in a Technical, Numerical or Communications discipline.
- Intermediate Excel skills, and MS Office knowledge.
- Accuracy & attention to detail.
- Able to work on own initiative.
- Clear communicator.
- Team player.
- Ability to work to deadlines.
- Demonstration of working accurately within pre-defined guides and processes.
- Evenflow/Omnix/Remedy knowledge.
CORNERSTONE VALUES
Operate and uphold Cornerstone's values of innovate to elevate, everyone matters, do the right thing, and customer first.
Customer Order Specialist in Theale employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Specialist in Theale
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Cornerstone. A friendly chat can open doors and give you insights that might just help you land that Customer Order Specialist role.
✨Tip Number 2
Be prepared for the interview! Brush up on your knowledge of data management and customer service. Think about how you can demonstrate your experience with demanding customers and how you’ve improved processes in the past.
✨Tip Number 3
Show off your Excel skills! Since the role requires intermediate Excel knowledge, be ready to discuss how you've used it in previous jobs. Maybe even bring examples of reports or analyses you've done to showcase your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cornerstone team. Don’t miss out!
We think you need these skills to ace Customer Order Specialist in Theale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Order Specialist. We want to see how you can manage 3rd party applications and build relationships with customers, so don’t hold back!
Showcase Your Attention to Detail: Since accuracy is key in this role, emphasise your attention to detail in your written application. Mention any relevant experiences where you’ve successfully managed data or processed requests without errors. We love a candidate who can keep things tidy!
Communicate Clearly: Your application should reflect your communication skills. Use clear and concise language to convey your thoughts. Remember, as the first point of contact for customers, we need someone who can communicate effectively and keep everyone updated.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cornerstone
✨Know Your Stuff
Make sure you understand the role of a Customer Order Specialist inside out. Familiarise yourself with the key responsibilities, especially around managing 3rd party applications and processing Service Order Requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for customers, your communication skills are crucial. Prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you’ve built relationships or resolved issues, as these will demonstrate your ability to manage customer expectations.
✨Be Data Savvy
Since the role involves data management and using reports, brush up on your Excel skills. Be ready to discuss how you've used data in previous roles to make decisions or improve processes. If you have experience with tools like Evenflow or Omnix, mention that too!
✨Emphasise Teamwork and Initiative
This job requires collaboration with various teams, so be prepared to talk about your experiences working in a team environment. Highlight instances where you took the initiative to improve processes or support your colleagues, as this aligns with the company’s values of innovation and teamwork.
