Contracts Manager, Senior Manager in Theale

Continue to be the leading UK mobile infrastructure services company, famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development, leading the conversation on innovation and developing sharper solutions to serve our customers better.

The Contract Manager plays a critical role within the Cornerstone Sales & Commercial Team. The primary purpose of the role is to ensure the successful implementation, delivery, and management of Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts, driving customer satisfaction, service level agreement (SLA) compliance, commercial performance, and revenue generation.

The role is responsible for managing the full contract lifecycle, maintaining strong customer relationships, mitigating contractual risks, and ensuring alignment with Cornerstone's strategic objectives.

• Contract Management & Commercial Oversight

Evaluate contract proposals and provide recommendations aligned with business strategy and commercial objectives. Develop and implement effective contract lifecycle management strategies. Oversee contract implementation to ensure all deliverables are achieved in line with agreed timelines, specifications, and contractual commitments. Manage contract amendments, variations, renewals, and extensions in accordance with company policies and legal requirements. Resolve contractual disputes and facilitate successful contract modifications where required.

• Customer & Stakeholder Management

Build and maintain strong relationships with key decision-makers across existing and prospective customer accounts. Act as a trusted advisor to customers and internal stakeholders on contractual and commercial matters. Provide strategic guidance and support to senior leaders and customer stakeholders. Facilitate effective communication and collaboration between customers and internal teams throughout the contract lifecycle. Collaborate closely with Technical Experts, Strategic Account Leads, New Business Managers, Legal, Finance, and Operational teams to deliver successful customer outcomes.

• Performance Management & Reporting

Monitor contract performance against agreed SLAs, KPIs, and commercial commitments. Identify, assess, and mitigate contractual risks, issues, and performance concerns. Prepare regular reports on contract performance, customer satisfaction, revenue generation, compliance, and strategic initiatives. Conduct contract audits and performance reviews to support continuous improvement. Analyse contract data to identify trends, risks, opportunities, and areas for operational improvement.

• Governance, Compliance & Risk Management

Ensure contractual compliance with legal, regulatory, and internal governance requirements. Support and actively contribute to Cornerstone's Business Continuity arrangements and Regulatory Compliance framework. Ensure robust risk management practices are embedded throughout contract execution and delivery.

Strong understanding of contract lifecycle management principles and best practices. Knowledge of PaaS, IaaS, and CaaS commercial and contractual frameworks. Experience in SLA management, service performance monitoring, and risk mitigation. Understanding of legal and regulatory requirements relating to contract management. Knowledge of governance, business continuity, information security, environmental, and compliance frameworks. Ability to analyse complex contract data and identify strategic improvements. Strong stakeholder management skills with experience working across cross-functional teams. Commercial acumen and the ability to balance customer needs with business objectives.

Minimum 3-5 years' experience in contract management within the telecommunications, infrastructure, technology, or related sectors. Strong understanding of contract management methodologies and best practice. Experience managing complex commercial contracts throughout the full lifecycle. Proven ability to build strong customer and stakeholder relationships. Strong analytical and problem-solving capabilities with a data-driven approach. Strong organisational and time management skills. Ability to work independently with minimal supervision. Knowledge of Power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) solutions. Commercial, procurement, or contract management certification. Degree-level qualification in Business, Commercial Management, Law, Telecommunications, Engineering, Finance, or a related discipline, or equivalent relevant experience. Professional qualification in Contract Management, Commercial Management, Procurement, or a related field. Certified Commercial Contracts Manager (CCCM) and NEC Contract Management qualifications.

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