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For Companies At a Glance
- Tasks: Manage reinstatement contractors and ensure compliance with safety standards.
- Company: Join SGN, a leader in creating a net-zero energy system while keeping communities safe and warm.
- Benefits: Enjoy a hybrid work model, tailored development programs, and a supportive team environment.
- Why this job: Be part of a mission-driven company that values diversity and innovation in the gas industry.
- Qualifications: NRSWA certification, technical knowledge of reinstatement, and excellent customer service skills required.
- Other info: We encourage applicants from diverse backgrounds; don’t hesitate to apply even if you don’t meet every requirement.
The predicted salary is between 38000 - 46000 £ per year.
Reinstatement Manager
Aldershot | Reading | Oxford
£44.4k – £55.5k per annum (dependent on skills and qualifications)
Full time | Hybrid
REQ4856
We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you\’re supporting from the office or working on the front line, every role plays a part.
How you’ll support us on our mission to keep people safe and warm by…
- Ensuring effective and safe management of reinstatement contractors
- Reporting on compliance to legislation and code of practice
- Maintain excellent levels of customer scores and standards of service
- Attention to detail with responsibility for approving contractor payment applications
- Carry out quality audits to ensure high levels of safety at all times
What you’ll need
We’re looking for a blend of skills and attributes that make you a great fit for this role. If you don’t tick every box, don’t worry – we provide tailored learning and development programs to help you grow and succeed with us.
- The job holder should have a NRSWA (New Road and Street Works Act) certification.
- Full technical knowledge of the reinstatement process and code of practice
- Good team leadership, the ability to communicate at all levels
- Excellent customer service skills and work as part of a team
- A full, clean driving licence and excellent IT skills
- Performance management knowledge and ability to travel across the southern region is essential
Not sure you meet every requirement?
Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN , we value diverse backgrounds, experiences and perspectives.
If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm .
About us | Benefits | Diversity and inclusion
If you require any accommodations or support during the application process, reach out to us. We\’re here to help ensure an inclusive and accessible experience for everyone.
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Reinstatement Manager employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reinstatement Manager
✨Tip Number 1
Familiarise yourself with the NRSWA certification requirements and ensure you can discuss your knowledge of the reinstatement process confidently. This will show that you are serious about the role and understand its technical aspects.
✨Tip Number 2
Highlight your experience in managing contractors and ensuring compliance with safety standards. Be prepared to share specific examples of how you've maintained high levels of service and customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've successfully led teams in the past. Emphasise your ability to communicate effectively at all levels, as this is crucial for the Reinstatement Manager position.
✨Tip Number 4
Research SGN's commitment to diversity and inclusion, and be ready to discuss how your unique background or experiences can contribute to their mission. This will help you stand out as a candidate who aligns with their values.
We think you need these skills to ace Reinstatement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Reinstatement Manager position. Understand the key responsibilities and required skills, such as NRSWA certification and customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical knowledge of the reinstatement process and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background makes you a great fit for ensuring effective management of reinstatement contractors.
Highlight Your Soft Skills: In your application, make sure to mention your communication skills and ability to work as part of a team. These are crucial for maintaining excellent customer service and collaborating with contractors.
How to prepare for a job interview at Cornerstone
✨Know Your Reinstatement Process
Make sure you have a solid understanding of the reinstatement process and the relevant codes of practice. Be prepared to discuss your technical knowledge and how it applies to the role, as this will demonstrate your expertise and readiness for the position.
✨Showcase Your Leadership Skills
As a Reinstatement Manager, you'll need to lead teams effectively. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you can motivate others to achieve high standards.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you've gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of maintaining excellent service levels and can contribute positively to the company's reputation.
✨Be Ready for Compliance Questions
Expect questions about compliance with legislation and safety standards. Brush up on relevant laws and regulations, and be ready to explain how you would ensure adherence to these in your role. This will demonstrate your commitment to safety and quality in reinstatement management.
