Business Change Manager in London

We are at a big turning point at SGN. The world is changing fast — expectations from customers, communities, regulators and our stakeholders are rising. Technology is moving quicker than ever. We need to catch up and then stay ahead if we want to be the best GDN in the UK. We need to make sure we are set up for success.

We are focusing on three big goals:

• Supporting our frontline first
• Cutting waste, not corners
• Working smarter, together

The Business Change Manager will be responsible for driving and coordinating change management activities across the COO function. This leadership role ensures that all change initiatives are effectively planned, prioritised, and embedded, supporting successful delivery across the broader S&EO transformation portfolio.

Here’s how you will contribute...

About the Role

We are seeking an experienced and strategic Business Change Manager to lead the design, planning, and execution of business change initiatives that support the successful delivery of key programmes and projects. In this role, you will work closely with senior stakeholders to ensure people, processes, and systems are aligned to achieve sustainable change and deliver business value.

You will play a critical role in building change capability, fostering stakeholder engagement, and ensuring that change is adopted effectively across the organisation.

Key Responsibilities:

• Develop and lead change strategies and plans that align with programme goals, ensuring change initiatives are delivered effectively and sustainably.
• Conduct impact assessments to understand the effects of change on people, processes, and technology.
• Design and deliver tailored change interventions, including stakeholder engagement, communication plans, training, and readiness activities.
• Build strong relationships with key stakeholders to foster commitment, manage resistance, and ensure alignment with business priorities.
• Provide expert advice and coaching on change management best practices to project teams and business leaders.
• Collaborate with project and programme managers to integrate change management activities into overall delivery plans.
• Track and report on change readiness, adoption, and benefits realisation.
• Champion a culture of continuous improvement and change capability across the organisation.

What We’re Looking For:

• Extensive experience in business change management within complex, multi-stakeholder environments.
• Strong knowledge of change management methodologies and frameworks (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder management, communication, and influencing skills at all levels of the organisation.
• Proven ability to lead and manage the people side of change through large-scale transformation initiatives.
• Experience working within project and programme delivery structures, with an understanding of governance, risk, and planning.
• Strong analytical and problem-solving skills.
• Relevant qualifications in change management or related disciplines (e.g., Prosci Certified Change Practitioner) are highly desirable.
• (Highly Desirable) Experience with highly complex people change.
• (Highly Desirable) Experience working in an operational setting within Utilities sector.

If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.

Why SGN?

SGN is a leader in pioneering research and development toward a net‐zero energy system. Our cutting‐edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

Accessibility: If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.