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- Tasks: Lead a team of shift controllers in a dynamic 24/7 environment.
- Company: Join a forward-thinking company prioritising safety and efficiency.
- Benefits: Enjoy competitive salary, pension scheme, enhanced parental leave, and more.
- Other info: Flexible rotational shifts with opportunities for career growth.
- Why this job: Make a real difference by ensuring customer safety and operational excellence.
- Qualifications: Strong leadership, communication, and problem-solving skills required.
The predicted salary is between 35900 - 40000 £ per year.
As an OCC Team Manager, you’ll lead and support a team of shift controllers in a fast‑paced 24/7 environment, ensuring our network operates safely, efficiently and in line with strict performance standards. You’ll coordinate emergency and metering activity, work closely with operational teams across the region and drive strong performance through clear communication, problem‑solving and effective people leadership. This is a role where your guidance keeps our customers safe, warm and supported every day.
Responsibilities
- Organising and motivating a team of shift controllers to produce excellent levels of performance in a pressurised environment.
- Monitoring of Emergency and Metering standards across the depots and Network.
- Close liaison with operational management to deliver workloads within performance timescales.
- Investigation and root cause analysis of all failures in standard.
Qualifications
- Good leadership, organisational, diagnostic and problem‑solving skills and ability to act on your own initiative.
- Effective communication skills at all levels, within and beyond your own team.
- Excellent customer service skills.
- Highly motivated with a flexible and positive approach to work.
- Capable of working to tight deadlines and responding to changing priorities at short notice.
- Excellent people manager with good influencing, coaching and communication skills to effectively lead your team ensuring high levels of motivation, team working and engagement.
- Good IT skills, competent in Microsoft packages such as Word and Excel and experience of Maximo, Click Scheduling Tool and Esendex; a full driving licence is essential.
- Willing to participate in a rotational shift pattern running 24/7 365.
Locations
OCC Team Manager (Rotational Shift) in Hampshire, Portsmouth employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OCC Team Manager (Rotational Shift) in Hampshire, Portsmouth
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work in operational roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your communication skills during interviews. Remember, as an OCC Team Manager, you'll need to convey information clearly and motivate your team. Be sure to demonstrate how you’ve done this in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace OCC Team Manager (Rotational Shift) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the OCC Team Manager role. Highlight your leadership and problem-solving abilities, as well as any relevant experience in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've motivated teams and handled challenges, showing us your communication and organisational skills.
Showcase Your IT Skills: Since good IT skills are essential, mention your proficiency with Microsoft Word and Excel, and any experience with Maximo or similar tools. This will help us see you as a strong candidate right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Cornerstone
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a team of shift controllers. Be ready to share specific examples of how you've successfully managed teams in high-pressure situations. This will show your understanding of the role and your leadership style.
✨Master the Technical Skills
Brush up on your IT skills, especially with Microsoft Word and Excel, as well as any experience you have with Maximo or Click Scheduling Tool. Be prepared to discuss how you've used these tools in past roles to improve performance or solve problems.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex issues to both your team and operational management, as this will demonstrate your ability to liaise effectively across different levels.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified root causes of failures and implemented solutions. Highlight your diagnostic skills and how they contributed to improved performance standards, as this aligns perfectly with the responsibilities of the OCC Team Manager.