SGN is building a new Customer Service Centre in Glasgow and seeks a seasoned Customer Service Complaints Specialist. You will own complex cases from start to finish, investigate thoroughly, and coordinate with cross-functional teams to resolve issues while keeping customers informed and reassured.
You will help identify trends, coach colleagues, and contribute to learning that prevents repeat complaints, delivering better service to customers across SGN’s network.
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Senior Customer Complaints & Resolution Specialist in Glasgow employer: Cornerstone
As a leading UK mobile infrastructure services company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our commitment to professional growth is evident through continuous training and development opportunities, ensuring that every team member can thrive in their role as a Transactional Case Manager. Located in a dynamic environment, we embrace diversity and inclusion, making it an excellent place for individuals seeking meaningful and rewarding employment.
